We stayed in an apartment at the Quinua for one night and it was a mixed and disappointing experience. The staff was very courteous but we had several problems with the hotel. Despite a front desk being staffed 24-hours, we were left waiting and ringing the bell for several minutes (~10) one chilly afternoon before anyone answered to let us in. The bathroom drain was completely clogged with hair and wouldn't drain, making it virtually unusable. We had to brush our teeth and wash hands in the sink downstairs. The lighting made for great ambiance, but was completely impractical. I used a headlamp in the room throughout my stay. Even when they gave us a bulb to replace the burned out one, it had little effect. We had to pay for firewood for the fireplace, even though one of the heaters wasn't working on a chilly winter night. After asking repeatedly, they also provided a space heater for us to take back to the room to help warm the sleeping quarters. Breakfast was lovely and it was brought to our room, but it is not a buffet at advertised, meaning that we are beholden to a certain time to have our meal delivered. That was fine, but we were really looking forward to a pot of coffee that never arrived. When we inquired about checkout, their policy varied from what is listed in the book, to what it listed on the door in the room, and what is published on the Expedia site. Location is amazing but can be difficult to get to and find. Print out detailed directions!
