I called before booking to make sure pool was working. When I went to check in there was a sign stating pool was closed I told them to give me a minute to see if I could find another place to stay so I walked to my car and checked my bank account and they had already put a hold on my card for the 4 day stay so I went back in and told the guy.i was like um I never checked in and you already put a hold on my card now I can’t look for another place to stay cuz I can’t access that money I was told o sorry. So I’m pissed and said it looks like I have to stay now and was told don’t worry we will credit you back half your money,,well there were tons of other issues with bugs,ants, mold and the pot smoke that filled the whole hotel. Again when checking out I was told give them till Monday afternoon to refund me half my money back and to call if I didn’t see the refund,,,well guess what no refund made several call over the week and finally got word that the big boss said he would be nice and give me $50 back, which I still have not got and it’s been a month, I only book this hotel cuz of the pool and location cuz we’re celebrating my daughter birthday and attending the Iowa horse fair, so I had 3 very disappointed teenagers that couldn’t swim.. I could go on and on about this place I’ve stayed here for 3 years in a row but I guess it’s under new owners and I guess they don’t care, even served cold,rotten food at breakfast so sad
