Parking need to be restructured. With todayâs size vehicles, they do not properly fit the spaces, the door to our room had a slight issue with deadbolt. We were able to secure the room but it is a task. Staff was polite, friendly and professional. Breakfast
Equipment needs better maintenance.
Sheets were stained and lots of pilling. Pillows were so stained you could see it through the pillowcase. Breakfast was very poor. Never found an ice machine. Will not stay again. When we told the front desk about our bedding he noted it and said thatâs all you can go now. Not too concerned
Hallways were dirty with debris all over the place. Walls have not been cleaned in forever. Elevator was disgusting. Beds...dont even get me started on the beds!! Horrible! They squeak with every tiny movement....sounds of thick rubber rubing on rubber! Annoying as heck. And it easnt just the first toom they put us in...it was also another. The front desk guy said oh yeah, that's like that in all of our rooms. I asked for a refund and he gave it to me but not without an attitude. Very rude!!
BEWARE of your charges! We were charged for a night that we cancelled more than 24 hours in advance. We originally got a small refund only to be charged again a day later. Also charged twice at the bar. We were told it would be adjusted but it never was. The bed was comfortable but the room needed maintenance attention. Soap dispensers broken, towels were old, floor was sticky. In our brother's room the sink faucet came completely off the counter. Disappointed in our stay for those reasons.
No shampoos, conditioners, soaps or lotions in room. We had to stay unexpectedly & had no personal belongsings with us, expected room to, but no. 2 rough towels in bathroom. No phones in room either
The breakfast was nice, and we enjoyed the room and bed. A few oddities, we had no hand towel or bath mat, and an extra towel or two would have been nice. We got in late so we could have asked for some but were tired and made due. There was some wear and tear throughout like missing tile in the elevator, but the hotel seemed clean overall.
The staff was very friendly. Room was large. and clean , without a chemical odor. . Breakfast was very good with many options
The property was well kept, clean and modern..
Our kiddos didnt have a shower curtain, there was a towel in my husbands queen bed tv stations did not match the actual program microwaves and fridges were bunk
I asked about laundry at checkin. One might expect the clerk to mention that laundry detergent machine was broken to save a traveler a trip up four floors and back down to purchase detergent at front desk, but that expectation was not met in my case.