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Bewertungen von Mount Royal Hotel

2 out of 5
Mount Royal Hotel
Al Naser Square Deira, Dubai

Bewertungen

5.0
2 von insgesamt 47 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
9 von insgesamt 47 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 47 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 47 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 47 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5.4/10

Sauberkeit

5.6/10

Personal & Service

3.0/10

Ausstattung

4.8/10

Zustand der Unterkunft

3.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Reinhold, München

Gut: Sauberkeit und Personal & Service
mittendrin
Hotel mitten im leben der einheimischen Bevölkerung Sehr authentisch
Antwort von kafeel Ahmed am 8. Juli 2016
Thank you very much for your feedback

10/10 – Hervorragend

Sow

Gut: Personal & Service
Good
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Marwa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024

2/10 – Ungenügend

Asqual

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s literally zer!
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Syed Ali Z

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.

6/10 – Okay

Mohammed

Gut: Personal & Service
Old and unclean
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Jose

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unpleasant. I didn't even tried to check in after what I saw
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

aqib

Aufenthalt von 4 Nächten im Juni 2023

4/10 – Schlecht

Salam

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
Aufenthalt von 11 Nächten im April 2022

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
worst experience I had in Hotel in my life
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Schlecht

Raza

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cant sleep
Its not what it appeares on pics total deception. Waste of money. N its in busy hardware stores area.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
perfect for solo traveller
It was ok
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 4 Nächten im Juli 2019
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Jeg likte fagene i hotellet. Selve hoteller var gammelt, og ikke så rent. Service var helt Ok.
Aufenthalt von 13 Nächten im Juli 2019
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Ungenügend

Shahnaz

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2019
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 – Okay

RINO

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Old hotel but good location
Old facilities but good location
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Nisha am 22. März 2019
Dear Rino, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Gut

Karolína

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ucházející
Aufenthalt von 1 Nacht im Januar 2019
Antwort von NISHA am 22. März 2019
Dear Karolina, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Gut

Muneer ahmed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and secure stay
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Nisha am 24. Jan. 2019
Dear Mr. Muneer, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Okay

Verifizierter Reisender

Good Location
The location of the hotel is very central. Stones throw to Naif Souk and Souk Al Wasl. Very basic hotel. Expect no fancies. Hotels.com says hotel has no front desk but there is most if the day upto midnight. If you arrive after midnight arrange check in beforehand.
Aufenthalt von 11 Nächten im Januar 2019
Antwort von Nisha am 24. Jan. 2019
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Okay

Syed, Arlington, VA

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Really friendly staff. Dont stay there if you are with your family. I felt it was more for back packers. Great location. Hotel not very clean.
Aufenthalt von 1 Nacht im September 2018
Antwort von Nisha am 11. Sept. 2018
Dear Syed, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. Our hotel is family hotel safe for family. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Okay

muhammed

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2018
Antwort von Nisha am 31. Aug. 2018
Dear Muhammed , Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location near metro banias. Good buffet very closed to my shopping area
Aufenthalt von 3 Nächten im Oktober 2017
Antwort von Nisha am 31. Okt. 2017
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 – Gut

Obaid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good
It's was good only because it is in middle of shopping Area
Aufenthalt von 4 Nächten im August 2017
Antwort von kafeel Ahmed am 23. Aug. 2017
Dear Obaid, Thank you for taking the time to share your comments about your recent stay with us.Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

10/10 – Hervorragend

Mazen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 27 Nächten im Mai 2017
Antwort von kafeel Ahmed am 30. Juli 2017
Dear Mazen , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 – Ungenügend

Ahmed

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
رائحة الغرف مقرفة
رائحة الغرفة دخان وتحتاج الى اعادة تصميم وتطوير الفندق
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Kun til en enkel overnatning
Ikke helt som forventet. Hotellet ligger i et meget trafikeret område.
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Schlecht

muataz, saudi arabia

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Worst Hotel in my entire life. Found pests in bath room, Dirty beds, old hotel, bad smells. After fully paid by Expedia including all taxes, they ask me to pay more taxis upon checkout!!
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Ungenügend

Scott

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Too many bugs for me
I was not pleased with this hotel room. For more than $200 US per night, i expected much more. The room did not appear clean and they have a serious bug problem. There were bugs in the shower, sink and bed. It was very difficult to sleep knowing that bugs were likely crawling all over me. I will not stay here again and advise you to book early at a more reputable hotel.you will get a better price and be more comfortable.
Antwort von Nelson am 8. Sept. 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 – Okay

Djamel

Un bon hôtel pour son prix
Antwort von General Manager am 28. Nov. 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 1. Nov. 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

8/10 – Gut

WAQAS, Karachi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best Hotel we will recommended every one
it was awesome we feel very good during our stay
Antwort von kafeel Ahmed am 8. Juli 2016
Thank you very much for your feed back.

6/10 – Okay

Yousaf

Antwort von kafeel Ahmed am 8. Juli 2016
Thank you very much for your feedback

4/10 – Schlecht

AMALE, Paris

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel situe a Deira et facile d'acces
Hôtel très grand situe en plein Deira. Points forts: grande chambre, propreté, station de métro Banyas Square a moins de 500m, sympathie de certains personnel. Points faibles : salle de bain un peu ancienne, juste un filet d'eau pour la douche, et GROS point noir, la climatisation beaucoup trop bruyante.
Antwort von kafeel Ahmed am 8. Juli 2016
je vous remercie pour votre feed-back , nous allons essayer d'améliorer . Merci

4/10 – Schlecht

Verifizierter Reisender

In general fairly okay
I booked this hotel for my father who stayed one night on 7th October 2015, it was his worse night, he never slept all night, as the room had a strong smell of smoke, as all rooms are smoking rooms and he found it very difficult to sleep. The hotel In general is okay but only if you can be around and sleep in a smoking atmosphere. As they dont accommodate for non smokers.
Antwort von Kafeel Ahmed am 8. Juli 2016
Dear Guest, Thank you for your feed back , we will try to improve

2/10 – Ungenügend

pieter, Eindhoven Holland

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst place ever
Run down place in any which way. Checking in takes long time, couldn’t find reservation. Very unfriendly and un interested staff. No passports giving back after check in. Finally they give a dirty room on the backside, not even cleaned, having old used towels and bed sheets (beds are not even made) with a view to a wall. After complaining finally room in the front side. While having a shower all of a sudden 2 maintenance people in the bathroom. We did not feel free and safe in our own room. Website info not correct as there is NO airport shuttle, NO mineral water in the room, NO water cooker, the safe in room is not working and the free wifi in the room disconnect every few minutes. The room was showing dirty marks different places on the wall. Ceiling in room is open, ceiling in bathroom is leaking water continue. We cleaned our room by our self as they didn’t come after so many times asking to clean the room. Seems to be that everybody is manager and can do whatever they like to do. Never again, not recommended to any one.
Antwort von kafeel Ahmed am 8. Juli 2016
Dear Guest we are extremely sorry for the inconvenience. Next time we will try to improve. Thanks

6/10 – Okay

aslam, London

Good place to stay
It's was good not a bad place would go there again
Antwort von kafeel Ahmed am 8. Juli 2016
Thank you very much for the feedback.

4/10 – Schlecht

Jose, Doha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staffs were not so accommodating, it seems they doesn't care if you are tired and need immediate rest. They were busy on their mobile phones maybe that's the reason why. And the construction is still going on even in late night, the time we need to sleep.
Antwort von kafeel Ahmed am 8. Juli 2016
Dear Guest, we are extremely sorry, we will improve. Thanks

8/10 – Gut

osama

near souq naif . near bany yas metro
Antwort von kafeel Ahmed am 8. Juli 2016
Thank you very much for your feedback

8/10 – Gut

Shabnam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Otel ne plohoi.Rasspolojenie udobnoe.Vse na Nasser skvere ryadom.Metro o4en blizko.V obshem vse ponravilos.
Antwort von kafeel Ahmed am 10. Juli 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 – Ungenügend

Tomi, Espoo

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ei jatkoon
Yhden yön vietin poikani kanssa, välilaskun takia. Hirvittävä alue ja hirvittävä hotelli. Ikkunoissa ei ollut edes laseja, joten kaikki melut ulkoa kuului. Ja melua tuolla alueella piisaa. En suosittele.
Antwort von kafeel Ahmed am 10. Juli 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Yasmeenah, Lake Charles, Louisiana

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Bad experience
We chose this hotel for the amenities. We had to pay for water which was suppose to be free, no laundry on the property we had to send out and it was very expensive. The first morning we had do not disturb on the door the cleaning boy entered our room. The noise due to remodeling rooms was atrocious couldn't sleep. The room is not dark. Bizarre hot water and no water pressure. The location was great near shopping and metro. But all and all not all but they were very rude. I don't recommend this hotel at all.
Antwort von kafeel Ahmed am 8. Juli 2016
Dear Guest, we are extremely sorry for the inconvenience, we will definitely try to improve. Thanks

2/10 – Ungenügend

Mohammad Bilal, Pakistan PK

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay at hotel was terrible and I don't want to
My experience with this hotel was terrible so what can I say more than this
Antwort von Mount Royal am 10. Juli 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not recommended.
Dirty Hotel Mosquitoes Staff look like not paid From the owner Need improvement in Deparrments
Antwort von Mount royal am 10. Juli 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Schlecht

JEAN BASTIEN, Marseille

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
accueillant centre ville
personnellement il nous faut des hôtels a partir de 3 etoiles
Antwort von Mount Royal am 12. Juli 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.