Classic British Hotels à Falaises Durham Heritage Coast | Expedia.ch

« The room we were staying, the decor was tired - not worthy of a 4 star hotel unfortunately. Upon arrival, wardrobe door was hanging off hinges, the wifi receiver box was hanging of the wall - room was also very dark. Pointed out wardrobe door to concierge and they had it fixed the next day, but should have been done before guest arrival - tables in hallway tired and peeling off. The staff was friendly though, especially in the breakfast room. Breakfast had a good choice. »

« Le personnel était toujours à l'écoute. Après notre première nuit nous avons demandé à changer de chambre pour notre convenance personnelle, et cela a été fait. A notre départ nous avions oublié quelque chose dans notre chambre, et un membre du personnel a couru à notre voiture pour nous le remettre! Seule remarque négative : un panneau sur la route nationale aurait été utile pour trouver l'hôtel plus facilement. »

« If you’re disabled or just an older guest beware the rooms have not been reviewed by an appropriate person. I found the bathroom a death trap. No grab rails in the shower but the worst was the slippery floor in the toilet with nothing to grab onto when struggling to arise from the toilet. My husband had to help me but not before on making an attempt my feet slipped and I finished up with a nasty fall and a now painful back. At 2am I had to ring reception I was frozen- the radiator didn’t work...

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