Luxushotels Gisenyi

„Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.“

„Lage sehr gut, Zimmer ok, Bad mit Oberfenster zum Flur (!) und etwas miefig; Frühstück furchtbar - das schlechteste in Ruanda, Pool im vergleich zu Serena zwar größer aber nicht ganz so sauber, und nur 2 Liegen für das ganze Hotel!! (Serena - 12-15 Liegen am Pool und nochmal ca. 20 oder mehr am Hoteleigenen Strand). Sehr schlechte Information im Hotel über mögliche Aktivitäten, Touren etc. aber nettes, bemühtes Personal. “

„great place“

„Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’ ...

„La chambre était propre et les personnels étaient très courtois “

„Dian Fossey Hotep is one of the more unique places I’ve stayed due to the artwork around the facility. Paintings and statues depicting Rwandan traditional culture and wildlife adorn the grounds and hotel. The staff are very kind and helpful.“

„Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.“

„I informed you that they declined my check in and i am waiting for my refund. “