Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived to the property at check-in for a family reunion weekend and to celebrate our Grandmother turning 75. Upon arrival, the AC was at 76 and the cabin felt very hot so we turned it down to 72 to cool it off at bit. Around 4:45 pm it was even hotter at 78 so we called the company. As it was a Friday near 5 pm, we were told there wasn’t much that could be done for getting someone out. The men in the family are engineers and looked at the system and determined that it was not a typical problem and definitely needed professional help. A maintenance worker came mid morning on Saturday after a miserable hot night and determined he could not fix it without a part. We spent the whole weekend hot, was promised a partial refund that never came, had to spend extra money on fans at Dollar General the next day just to try and cool it down to sleep for one of the nights. It was 79/80+ at bedtime both nights and did not cool down until around 5/6 am outside so it was basically like camping, along with mosquitoes coming in from trying to get air flow. The icing melted off our birthday cake before we served it. We were offered a smaller property for the second night but that would not comfortably accommodate our group of 13. It also did not have the amenities the grandchildren were interested in. However, the hot tub was cloudy and there was only one working ping pong ball, missing pool balls etc. The kids feet were dirty from the floor and bugs were noticed on the table and in various areas. It was obvious this house had not been used or maintained as expected. We were offered a partial refund and told that would be given on Weds the following week, we have waited over a month and that never showed up. To add further insult to injury, at 9 am when all the kids and parents were trying to load cars up to leave on Sunday the yard crew arrived spraying poison, weed whacking and mowing all along the driveway as we were loading our cars. Unbelievable!!!