2/10 Horrible
Latarsha
Voyage en famille
5 oct. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property could use some updates. The first room we stayed in had mold on the ceiling tile in the bathroom. There is no shuttle to use to be dropped off at the airport or local businesses such as restaurants in the area. The biggest inconvenience is the homeless people encampment directly outside the hotel in the back. The last night staying at the property, my husband and I brought to a staff member's attention that the homeless people behind the hotel were laughing and talking loudly while we were in bed. This was at 2:07 a.m. I requested to be moved. The staff member ststed that she'd call me back after she'd consulted with a manager to get approved for us to be moved to another room. I did not receive a call back. At 2;23 a.m. I called the front desk a second time. I was asked by the original staff member to come to the front desk as she was making keys for a different room. I hung up with the staff member and went to the front desk. After several minutes of waiting, the staff member at some point indicated there were no other room to put us in. I was very upset and asked why she told me she was making keys and had asked me to come to the front desk. The staff member was very unprofessional and insincere with a half hearted apology. She pretended to be more concerned when husband joined me at the front desk to see why it was taking so long for me to return. She put us another room.
Latarsha
Séjour de 2 nuits en octobre 2025
