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Bewertungen von Lotte Hotel Hanoi

5 out of 5
Lotte Hotel Hanoi
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

Bewertungen

9.4

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169 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
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9.6/10

Sauberkeit

9.4/10

Personal & Service

9.4/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christoph

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
X
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles
Antwort von Lotte Hotel Hanoi am 9. Jan. 2023
Dear Mr./Mrs. Barry,Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us.It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will come back with us in your next Hanoi trips.With my best regards, Lotte Hotel Hanoi

10/10 – Hervorragend

Soren

Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Michel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
business trip Hanoi
Very nice hotel. Rooms were very nice and affordable. Buffet lunch also great. Very clean - Korean Standard!
Aufenthalt von 2 Nächten im April 2022
Antwort von Lotte Hotel Hanoi am 13. Juni 2022
Dear Mr./Mrs. Michel, Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us. It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips. With my best regards, Lotte Hotel Hanoi

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
toller service, sehr aufmerksam, Freundlichkeit der Mitarbeiter
Aufenthalt von 1 Nacht im November 2019
Antwort von Sera Pham am 25. Nov. 2019
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excellent rooms and great service standard. Need a taxi for visiting Old Town centre, but we liked it outside and close to airport
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Sera Pham am 13. März 2019
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Service an Rezeption war einmalig. Fest in japanischer Hand, daher viele japanische Restaurants, wer darauf in Vietnam steht. Bekamen upgrade auf Juniorsuite, die wir allerdings wegen Baustellenlärm wieder tauschen mussten. Alles problemlos. Den Krach der Straße hört man allerdings bis in den 52.Stock sehr sehr gut, auch das Geschrei der darunterliegenden Schulen und Sportplätzen. War trotzdem ok
Aufenthalt von 3 Nächten im März 2019
Antwort von Sera Pham am 14. März 2019
Service an Rezeption war einmalig. Fest in japanischer Hand, daher viele japanische Restaurants, wer darauf in Vietnam steht. Bekamen upgrade auf Juniorsuite, die wir allerdings wegen Baustellenlärm wieder tauschen mussten. Alles problemlos. Den Krach der Straße hört man allerdings bis in den 52.Stock sehr sehr gut, auch das Geschrei der darunterliegenden Schulen und Sportplätzen. War trotzdem ok

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 6 Nächten im Dezember 2018
Antwort von Sera Pham am 8. Jan. 2019
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Sera Pham am 8. Jan. 2019
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles 5-Sterne Hotel in Hanoi mit guter Lage. Ausstattung, Service und Preis-Leistungsverhältnis top!
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Sera Pham am 21. Dez. 2018
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Dana, Brussels

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
great staff, very helpful, nice rooms and comfy beds. excellent restaurants in the hotel
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Sera Pham am 8. Nov. 2018
Dear Ms. Dana, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Tom, Rostock

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lotte Hotel Hanoi, oder anders gesagt eine Ruheoase in Mitten der boomenden Metropole Hanoi. Bevor wir uns auf einen Trip in die Berge begeben haben legten wir nach dem Flug von Deutschland einen 4 tägigen Zwischenstop im Lotte Hotel Hanoi ein. Alles und damit meinen wir, wirklich alles war sehr liebevoll, zuverlässig und komfortabel. Wenn man einen Ausgangspunkt sucht Hanoi zu erkunden liegt Lotte Hanoi optimal, leicht außerhalb des Trubels vom alten french quater aber immer noch innerhalb eines kleinen Fußmarsches zu den Attraktionen der Stadt. Aufgrund dessen, dass das Hotel in einem Hochhaus liegt ist man weitestgehend vom Straßenlärm dieser sprudelnden Stadt isoliert und findet so nach einem ereignisreichen Tag im Evian Spa eine hervorragende Möglichkeit abzuschalten...Wir kommen wieder.
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Sera Pham am 5. Nov. 2018
Dear Mr. Tom, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 – Hervorragend

Ingo, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super freundliches und hilfsbereites Personal, early check in und late check out waren möglich, Zimmer absulout top, super Aussicht auf die Stadt, Tolles Gym und Sauna. sicher eins der besten Hotels überhaupt in Vietnam!
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Sera Pham am 5. Nov. 2018
Dear Mr./Ms. Ingo Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Mai 2018

8/10 – Gut

Georg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2018

6/10 – Okay

eric

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Belle hôtel légèrement retiré
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

omar

Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Gilles

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel and nice location. Plus shopping center at ground level.
Aufenthalt von 4 Nächten im März 2024

10/10 – Hervorragend

Gilles

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel and nice location. Big shopping center on ground level.
Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

Stig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Ryo

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
バーがよかったです。
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Deva

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to very busy tourist areas or sites.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

6/10 – Okay

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is pretty far from the Hanoi old quarter which is inconvenient because most shops, restaurants, and activities are in the old quarter. The property, staff and services are good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

HAJIME

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
食事、サウナもふくめて非常に満足です。
Aufenthalt von 3 Nächten im April 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

ya feng

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good services
Aufenthalt von 1 Nacht im April 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Courtney

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Randell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Aufenthalt von 3 Nächten im April 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Dane, Columbia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Kiljoo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
하노이에서 제일 좋은 호텔이고, 롯데마트가 가까이 있어서 매우 편리했습니다.
Aufenthalt von 2 Nächten im März 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards

10/10 – Hervorragend

Dane, Columbia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel, friendly and helpful staff, great perks
Aufenthalt von 1 Nacht im März 2024
Antwort von Lotte Hotel Hanoi am 7. Mai 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards

10/10 – Hervorragend

Dane, Columbia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent and new property. My room was a corner Junior Club Suite on the 56th floor with floor to ceiling wall windows on two sides, expansive views of West Lake, the Ho Chi Minh Mausoleum, Red River and other parts of Hanoi right in front of me. This room had Club privileges - breakfast, snacks and hors d'oeuvres were served for Club guests on the 59th floor, separately from other hotel guests. The staff was courteous, helpful. Joey, a Club Floor Manager, went out of his way to make my stay wonderful and memorable. Great job, Lotte Hotel Hanoi! If I return I'll stay with you again!
Aufenthalt von 5 Nächten im März 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Aufenthalt von 10 Nächten im März 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

NORIAKI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Yuichiro, Amagasaki

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
非常に良い
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

??

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
スタッフがとても親切で過ごしやすかった。
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 – Gut

AKIYOSHI

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 – Gut

Naoki

Mit einer Gruppe gereist
good
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

NISHIMAKI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
とても良いホテルです ありがとうございました
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Nana

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
スタッフの方々が常に笑顔で優しくて感激しました。 また、コンシェルジュにスパの予約をお願いに行ったら、名乗らないのに、名前で呼んでくれ、ホスピタリティが素晴らしいです。
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 – Gut

eric

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Superbe hôtel légèrement excentre de l’ancien Hanoi, néanmoins avec les taxis ( pas de problème pour en avoir) vous en avez pour 15 minutes
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

NARUHITO

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
地下にスーパーのロッテマートがあり、お土産購入にも便利。
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

SEONG

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Yongjun

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

KAZUTAKA

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

YOSHIYUKI

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
設備の充実と清潔さは他の近隣ホテルに比べ、優れている。
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

JEONGWON

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Pete

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good all around
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Kyunghyun

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. Apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 – Hervorragend

Tashamel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hands down, This is one of the best hotels in Hanoi. The staff is amazing, professional and friendly. They definitely kept us informed, about the fact that it’s a the Lunar New Year ( Year of the Dragon) celebration. Might affect opening time of the restaurants and other activities. Now, the rooms are very clean and well kept. Oh and did I mention, I loved the heated toilet seat 😂. The food is excellent and u can definitely expect to get excellent service too… The great location. Everything u need and more is at this hotel.. I would definitely recommend this hotel and I would definitely stay here again in the future…
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lotte Hotel Hanoi am 1. März 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,