Hôtel près de Hellvellyn, Keswick, Keswick

« スタッフはとても良かったです。 1号室の狭い部屋を予約したのは自分達の責任ですが、あまりにも狭すぎました。また、塩素？のような香りが強すぎて、ずっと窓を開けていましたが、香りに敏感な者にとっては、苦痛でした。シャワー、洗面台の排水が悪く水が流れにくく溢れそうになるまで、水が上がってきました。また、上の階の騒音が酷く、歩く音、トイレの音、シャワーの音が全てすごく響きました。洗面所のドアも壊れて閉まらなくなり、一晩開けっぱなしでした。流石に耐えかねて翌朝相談したら部屋を変更してくださいました。ご対応ありがとうございました。 朝食は美味しく、スタッフのお2人の対応は、とても良かったです。 »

« Lovely, quiet and extremely clean hotel in the heart of Grasmere. Fantastic friendly staff. Excellent breakfast. »

« Wonderfully authentic Lakeland Inn.Our stay was peaceful with so many opportunities for walks straight from the door.Limited options available for dinner, would have appreciated more choices.cooked breakfast was very good but some yoghurt, fruit would have been welcome.Selection of beers at the bar was very good.The staff work extremely hard but we thought an extra member of staff would have helped to reduce waiting times at dinner and breakfast »

« Excellent dejeuner.Grande courtoisie du personnel. »

« Seul inconvénient : cette ville n'a pas de numéro de porte et comme la rue devient sens unique, nous avons tourné en rond. Sinon le service est impeccable. Personnel souriant . »

« The reason I haven’t scored 5 is that Expedia sold us a room that had issues with noise / cooking smells as it’s above the kitchen and is noisey and smelly when the staff are cooking. We stayed in a room named Helvellyn and Expedia didn’t state any issues with any rooms. If we had booked direct with the queens head it details the room helvellyn as having issues with noise etc due to it’s proximity to the kitchen. I think Expedia have been misleading not detailing the facts about that particular...

« Nice stay, Lovely staff. »

« Due to circumstances beyond our control we were forced to cancel our reservation at the hotel, which we did by telephone four days before our expected arrival. When the hotel refused to refund our prepayment, we asked for a raincheck, which they didn't even answer. »

« Room was on the roadside so no view and lower than the road so.o0eming the blinds meant people being able to see down into the room. Staff were friendly but their system for checking was odd, just a section at the end of the bar and online check in didn't work.so had to re do all the details. Breakfast system to order gluten free or vegetarian was to order at the bar not in the kitchen and then they brought it to you but you had to go back to the kitchen to get the rest of the meal. Breakfast...

« The room and food were fanatastic. Unfortunately i fell ill and fhe staff were anazing. Thank you so much for your help and allowing us to check out late. Thank you. »

« First impression of the hotel at check-in was exceptional- Stephen was very welcoming and friendly, and we knew it was going to be an incredible stay! In fact, encounters with the staff from bartender, restaurant and housekeeping were all friendly, engaging, and positive. The location was serene and relaxing with incredible 360-degree views of mountains and pastures! Inside, there were several cozy areas to relax and unwind. I would also recommend booking a dinner reservation for fine dining as...

« Cette hôtel était vraiment parfait , nous avons passer un très bon séjour »

« The room was spotless the food good & staff very helpful »

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