Hôtel près de Lac de Brothers Water, Penrith, Penrith

« スタッフはとても良かったです。 1号室の狭い部屋を予約したのは自分達の責任ですが、あまりにも狭すぎました。また、塩素？のような香りが強すぎて、ずっと窓を開けていましたが、香りに敏感な者にとっては、苦痛でした。シャワー、洗面台の排水が悪く水が流れにくく溢れそうになるまで、水が上がってきました。また、上の階の騒音が酷く、歩く音、トイレの音、シャワーの音が全てすごく響きました。洗面所のドアも壊れて閉まらなくなり、一晩開けっぱなしでした。流石に耐えかねて翌朝相談したら部屋を変更してくださいました。ご対応ありがとうございました。 朝食は美味しく、スタッフのお2人の対応は、とても良かったです。 »

« Staff in spa/bar not welcoming or helpful other than that an absolutely beautiful weekend. »

« The reason I haven’t scored 5 is that Expedia sold us a room that had issues with noise / cooking smells as it’s above the kitchen and is noisey and smelly when the staff are cooking. We stayed in a room named Helvellyn and Expedia didn’t state any issues with any rooms. If we had booked direct with the queens head it details the room helvellyn as having issues with noise etc due to it’s proximity to the kitchen. I think Expedia have been misleading not detailing the facts about that particular...

« Wonderfully authentic Lakeland Inn.Our stay was peaceful with so many opportunities for walks straight from the door.Limited options available for dinner, would have appreciated more choices.cooked breakfast was very good but some yoghurt, fruit would have been welcome.Selection of beers at the bar was very good.The staff work extremely hard but we thought an extra member of staff would have helped to reduce waiting times at dinner and breakfast »

« Exellent stay »

« We have stayed in this Hotel on many occasions. It has recently been taken over by new owners, so improvement works are underway but did not interfere with our enjoyment. Disappointed to discover at check out we had to pay for parking at £15 per day. This was not the case in the past, when parking was free for residents. Good location with beautiful views of Lake Windermere »

« Excellent dejeuner.Grande courtoisie du personnel. »

« The room was spotless the food good & staff very helpful »

« Everywhere in the facility was incredibly clean »

« We enjoyed our stay at Kotel. Good location, good wifi connection. However we would have liked to have had an electric hob as with only a microwave cooking was rather limited. Also not easy to wash up as no plug in the sink. Fortunately there was an ice bucket I could use to wash up!!!. Crockery was also limited to 2 sets only. Had to check with staff on site re disposal of our rubbish as bins not very big. It would also be good that the Kotel staff supply a brush and dustpan for sweeping up the...

« We came back late from a long walk in the Lakes and realize arriving in our room that they gave us a room with no blind or curtain !!!! We rang the Reception at 11pm they said someone was coming but nobody showed up. The following morning when we wanted to record a formal claim the receptionist just told us "sorry" It is a shame !!! Avoid this hotel ! You pay a high rate for the location but the rest is shameful !! »

« Personnel agréable. Établissement adapté aux personnes déficientes visuelle (écriture en braille, chien accepté). Repas du soir pris sur place, très bien. Petit déjeuner sour forme de buffet très complet, viennoiseries excellentes. Chambre : rien à dire, salle de bain : il y avait quelques cheveux aux sols. Piscine très agréable après une grosse journée de marche. »

« We enjoyed the bell tent and tipi we had for the night. The children wanted to know why they heard sheep bleating in the field next door - it was late, but the noise level was peaceful. Just mamas checking in on their lambs, I'm guessing. Lovely for going to sleep by. The kitchen was properly outfitted for a place of this sort and made feeding our family cheap and easy. We had to be split up for fire safety (six children), but that would be the case for a Travelodge or something and then...

« Due to circumstances beyond our control we were forced to cancel our reservation at the hotel, which we did by telephone four days before our expected arrival. When the hotel refused to refund our prepayment, we asked for a raincheck, which they didn't even answer. »

« The person at the reception had a very inappropriate behaviour. The welcome was cold, to such a point that we did not stay in the hotel for the diner. Piscine (nice, good temperature), sauna (not warm enough - could not even sweat) Jaccuzzi (out of order). Wifi limited to Whathsapp and Facebok. TV poor quality (channels). Room quite big, good confort with 2 kids, a plus »