Very grubby and smelly. Not recently refurbished as stated!
Arrived midnight Friday and access was fine. However, no Wifi and no hot water. A little disheartening after a whole day travelling (3 flights). Our families were worried too as they couldn’t make contact. This was sorted the next day however. Went to put a bin bag in the green bin on the Sunday morning but it was full to the top. So contacted the property manager, who said that some one would be over to us soon to take the bins to the end of the road to be emptied. This didn’t happen till 9am on the day we left. So we had no choice but to double bag our rubbish and place on top of the bins out of the way of animals. The downstairs bathroom smells awful. Blocked drain? Put a kettle of boiling water down the plug hole and the toilet to see if it would help but it didn’t. Resorted to hanging a car freshener in there to try and mask it.
Tv didn’t work.
Mould in showers. Dirty carpets. Dusty! Cobwebs all over. Could be such a pretty cottage. Handy for Vindolanda and sycamore gap but a good 45 minutes from town. £54 for a taxi. A lady was at the cottage opposite on the morning we left (waiting for a plumber) and was chatting to a man but was pointing over to the cottage grimacing and shaking her head. But, unbeknownst to her, myself and my daughter were at the upstairs open window watching a deer in the field and we caught her scowling and saying about the rubbish. So I swiftly went down to inform her that we had reported full bins at the start of our trip and had been waiting all week for something to be done. Clearly embarrassed, lied about the pointing at us but apologised once I set the record straight. We left the cottage cleaner than when we found it. Vacuumed, beds made, used towels folded and placed in shower tray, sinks and toilets wiped, kitchen wiped, dishwasher loaded, some towels in wash and bin emptied! Very disappointing and not a five star experience at all.