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Avis sur Icaco Island Village - Adults Only

3 out of 5
Icaco Island Village - Adults Only
Av. Juárez 19 Aeropuerto, Isla Mujeres, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 47 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 58." "

9,6/10

Propreté

9,8/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Hôtel boutique sympa. Les chambres sont correctes mais un peu envahies de bestioles, par contre pour le lit double attendez vous à un petit lit... dommage... sinon le cadre est joli (malgré la route très passante en face), rooftop magnifique. Rapport qualité/prix élevé
Séjour de 2 nuits en mai 2021

10/10 Excellent

Richard

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Muy romantico y acogedor
Séjour de 1 nuit en avril 2024

10/10 Excellent

Angela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Arthur

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice place. Everything has this nice island vibe. Got served fresh fruit, juice and yogurts every morning. There is parking for your golf cart or scooter. The main city area is a 15 minute walk. I have done this a few times to get my steps in. However I usually just use our rented scooter.
Séjour de 5 nuits en février 2024
Réponse de ICACO's Staff le 5 mars 2024
Thank you for your visit! We wish you come back soon!

10/10 Excellent

Patrick

Séjour de 3 nuits en février 2024
Réponse de ICACO's Staff le 5 mars 2024
Thank you so much for your visit!

10/10 Excellent

Jodi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was wonderful and helpful.
Séjour de 6 nuits en janvier 2024
Réponse de ICACO's Staff le 5 mars 2024
Thank you so much, serving you is our biggest pleasure!

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall great property. Some road noise and the hammock beating on the patio due to heavy winds. Breakfast was great and nice to have room service daily.
Séjour de 4 nuits en décembre 2023
Réponse de Adhara Garcia le 18 déc. 2023
Thank you for your visit.

10/10 Excellent

Shannon

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Adhara Garcia le 18 déc. 2023
Thank you for your visit and nice review.

10/10 Excellent

Shannon

Les points forts : Propreté et confort de la chambre
Shannon
I’ve stayed many places on the island over the years and this is by far my favorite! Great location beautiful rooms and wonderful staff!
Séjour de 1 nuit en décembre 2023
Réponse de Adhara Garcia le 18 déc. 2023
Thank you so much for your super nice words, you are an amazing guest! please come back soon.

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Top!
Séjour de 3 nuits en novembre 2023
Réponse de Adhara Garcia le 27 nov. 2023
Hola, Julia.Muchas gracias por tu visita, estamos felices de saber que hemos cumplido con sus expectativas. Deseamos un feliz regreso a casa. Ojalá vuelvan pronto!

10/10 Excellent

Tomislav

Séjour de 3 nuits en octobre 2023
Réponse de Adhara Garcia le 3 nov. 2023
Thank you very much, Tomislav.We hope to receive you again soon

10/10 Excellent

DENNIS

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Adhara Garcia le 3 nov. 2023
Thank you so much Dennis! We have loved your visit.

10/10 Excellent

Giusi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our stay in Icaco was very great. The receptionist was so kind and gave us so much recommendations. The accommodation was very cute and we felt well from the beginning. Also the terrace with the pool which is for all guest, was our highlight. We enjoyed there sunsets and relaxed. At the evening it gets a little loud cause of the traffic on the street but after 10pm it calms and you can enjoy a peaceful night.
Réponse de Adhara Garcia le 3 nov. 2023
We have loved your visit! Thank you very much! 3

10/10 Excellent

Jeanette, Tamarac

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a romantic place. We had a great view of the ocean! But the best spot was the rooftop! We were there on our last day and spent the entire day there! The pool with its view is stunning!!! The beds were relaxing! The outdoor shower, cool enough to ward off the hot Mexican sun! It is a beautiful location with a friendly staff and great breakfast!!
Séjour de 7 nuits en octobre 2023
Réponse de Adhra Garcia le 3 nov. 2023
Our pleasure is to be able to bring you the best experience possible. Thank you for your visit.

10/10 Excellent

Sammy J

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property its a unique peaceful and indulging place that relax you and disconnect your mind and body with the everyday stress and fast living
Séjour de 2 nuits en septembre 2023
Réponse de Adhara Garcia le 3 nov. 2023
Thank you for you nice review. It was our pleasure to receive you.

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was an amazing property. The staff were very friendly and helpful. The property is even more beautiful in person.
Séjour de 4 nuits en août 2023
Réponse de Adhara Garcia le 1 sept. 2023
Thank you so much! we will be more than happy to receive you again!

10/10 Excellent

Myrna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful property with beautiful details!! Edwin was an excellent host!! I had all the comfort need ed.
Séjour de 2 nuits en août 2023
Réponse de Adhara Garcia le 1 sept. 2023
Thank you for your nice comments!! we are commited to bring you the best service and experience as possible.

8/10 Bien

Gino, Woodbridge

Voyage en famille
Location a bit too far from downtown core and North beach and located too close to busy noisy road. Room have a nice touch of natural stone, beds not too comfortable and the 2 double beds are too small for sharing bed with anybody but children Great continental breakfast served by nice cheery ladies who will always accommodate reasonable requests.
Séjour de 7 nuits en juillet 2023
Réponse de Adhara Garcia le 31 juil. 2023
Thank you very much for you visit, has been a great pleasure serving you.

10/10 Excellent

Ellen Christine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The evening time was great on the patio and the beach across the way. Loved the fresh fruit.
Séjour de 3 nuits en juillet 2023
Réponse de Adhara Garcia le 31 juil. 2023
Thank you very much Ellen, come back soon!

10/10 Excellent

Mario

Séjour de 1 nuit en juin 2023
Réponse de Adhra Garcia le 4 juil. 2023
Muchas gracias por tu visita, nos sentimos felices y agradecidos por la puntiación que nos has regalado. Deseamos que tu estadía haya llenado tus expectativas. Saludos

10/10 Excellent

Laurie

Séjour de 4 nuits en mai 2023
Réponse de Adhara Garcia le 19 juin 2023
Muchas gracias 3

10/10 Excellent

Princess

Séjour de 1 nuit en mai 2023
Réponse de Adhara Garcia le 19 juin 2023
Muchas gracias por su visita. 3

10/10 Excellent

Aurelio

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was amazing! Cool little property with easy access to everything.
Séjour de 4 nuits en mai 2023
Réponse de Adhara Garcia le 19 juin 2023
Thank you very much for your visit, your nice comments and kindness. You are so welcome, please come back soon

10/10 Excellent

Marie

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing staff , beautiful buildings, great breakfast. Maybe a bit noisy being on a busy road but centrally located in the island so easy to go north or south
Séjour de 3 nuits en novembre 2022
Réponse de Adhara García le 25 nov. 2022
Hi, MarieThank you so much for your nice visit

10/10 Excellent

Jonathan Lance, Hudson

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is amazing, the staff is so kind and the grounds are a dream place to relax and take in Isla like it's your personal home! We will be back in October!
Séjour de 3 nuits en mai 2022
Réponse de Adhara Garcia le 13 mai 2022
We can't wait to receive you again! Thank you so much for your visit and nice comments. See you soon!

2/10 Horrible

Preston

Séjour de 3 nuits en février 2022
Réponse de Icaco Island Team. le 9 févr. 2022
Hola, Preston We really loved your visit, everything was looking perfect with your stay. We are very sorry to learn that you leave with that impression from us. Can we know what can we improve??

2/10 Horrible

Lisa

Les points faibles : Propreté
Séjour de 2 nuits en novembre 2021
Réponse de Icaco Island Team. le 7 déc. 2021
Hello, Lisa. We are very sorry to learn how bad you rate us. Since you said there was nothing wrong with the hotel, it was just it wasn't what you have expected. And for the hole in the trunk, I personally checked it out and I couldn't find any cigarette butt. We really would have liked you would give us the chance to make you feel comfortable and welcome. Any way, we appreciate your visit and your comment. We are paying more attention in the small details. Best regards!

10/10 Excellent

Monica Dawn

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was amazing! The staff were very helpful and friendly. The room, view and veranda were beautiful. I highly recommend this boutique hotel!
Séjour de 3 nuits en octobre 2021
Réponse de Icaco Island Team. le 26 oct. 2021
Hello, Monica It was such a pleasure to receive you at home. Thank you very much for your kind comments, we are glad you have enjoyed your stay with us.

8/10 Bien

Nattima

Voyage en couple
Nice room, Service was great. Housekeeper was very sweet.
Séjour de 2 nuits en septembre 2021
Réponse de Icaco Island Team. le 26 oct. 2021
Hello, Nattima Thank you very much for your kind comments, please let us know how can we improve our service to be perfect. It was a pleasure to receive you at Icaco Island Village.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is amazing if your looking for a quiet romantic spot away from Cancun. The staff is incredibly nice, always available through WhatsApp. Quick and friendly service. The ocean views are beautiful and the sunset is a bonus. The roof top pool is also a great amenity. The fresh squeezed juice and fruit for breakfast gives a refreshing start to the day. The only improvement could be the shower head which is a conch shell which has low pressure but other than that I would definitely come back!
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We’re can’t wait to go back!!!! It was our first time going to Mexico and we’re so glad we choose Icaco. Giovanni was a great host and we had the best and sweetest cleaning lady who also cooked breakfast! Great atmosphere, so much privacy. We got the Villa, it was always clean, really laid back atmosphere. The pool was so nice and even though it’s not right next to the beach it’s only a 5 min drive or 15 minute walk. Trust me, the island is so small it won’t feel like a difference. Plus the views are amazing. Definitely coming back. Also provided a doctor to come to the hotel and do at-home covid test to ease the whole experience when coming back to US. Which was helpful. internet not so great in the room we were staying but it felt great to be disconnected for a few days.
Séjour de 5 nuits en mai 2021
Réponse de Icaco Island Team. le 21 mai 2021
Thank you again for stay with us! It was a pleasure help you to enjoy your stay. Thank you again. Lupita, José, and Giovanni

8/10 Bien

Ricardo

Les points forts : Propreté et confort de la chambre
Isla Mujeres visita during Covid
We heard from some friends if we ever visited Cancun that we needed to visit Isla Mujeres. We chose this property because of its boutique style. Once we arrived we received a warm welcome albeit we found out that during Covid all the beaches were closed. We made the best of it and rented golf carts to explore the island. It turned out to be a great experience. We were the only ones checked into the hotel so we had it all to ourselves. They have a roof deck with a BBQ and a vista overlooking the ocean. Makes for some romantic dinners. I would recommend if you are in Cancun it’s a must to go visit Isla Mujeres and this hotel won’t disappoint.
Séjour de 2 nuits en juin 2020

10/10 Excellent

Lorena

Les points forts : Propreté et confort de la chambre
Perfecto
Me gusto mucho el lugar, la atención súper bien, todos muy amables, seguro regresaré !!!!
Séjour de 1 nuit en septembre 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I hope i didnt get charged no one was there! Terrible to go to a hotel and have NO ONE THERE TO LET US IN!!
Séjour de 1 nuit en août 2020

2/10 Horrible

Sherri, Los Angeles

Voyage en famille
No one was there! When i arrived no one was there to let us in!
Séjour de 1 nuit en août 2020

10/10 Excellent

Erick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hermosas instalaciones, desayuno delicioso, habitaciones cómodas.
Séjour de 1 nuit en mars 2020
Réponse de MM le 18 mars 2020
Thank you, It was a pleasure hosting you!

10/10 Excellent

ChrisKrueger, toronto

Voyage en couple
Les points forts : Propreté et équipements
Where to start. I'm a connoisseur traveller from Toronto. This boutique hotel is fantastic and I would rate it as one of the best I ever stayed at. don't put off by the apparent location of the hotel next to an airport - it's abandoned. The rough and wild sea is across the street and you can hear the waves. There are many details in the hotel de exceptionally down to the soaps and shampoos and the conch shell shower head. The hotel staff Michael and Giovanni were exceptional and made us feel at home. I consider them friends after just three nights. I don't think you will be disappointed with isla mujeres or this hotel. Very romantic. The only negative I'm compelled to say is that there is a bit of noise from road traffic. I elected to keep the windows open at night to enjoy the heat and hear the surf and not use the air conditioning which probably would have been quieter
Séjour de 1 nuit en mars 2020
Réponse de MM le 18 mars 2020
Thank you for your feedback, It was our pleasure to get to know you!

10/10 Excellent

Breeann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2020
Réponse de MM le 12 févr. 2020
Thank you so much for choosing to stay with us, It was a pleasure hosting you!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only complaint is that.it was across the street from the ocean. Still a great view since there is no obstruction but photos are a little misleading. The map location on Google is accurate.
Séjour de 1 nuit en janvier 2020
Réponse de MM le 30 janv. 2020
Thanks for taking the time to leave us a review, It was our pleasure to host you.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de M. M le 18 déc. 2019
Thank you for taking the time to leave us a review, It was a pleasure to host you

8/10 Bien

Leigh

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a majestic stay! A little quiet from the north end of the island was welcome. Wonderful stay. Perfectly situated. Very picturesque and incredible hosts!
Séjour de 7 nuits en novembre 2019
Réponse de MM le 18 déc. 2019
Beautiful photos! Thank you for leaving us your comments

10/10 Excellent

Ota

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de MM le 18 déc. 2019
It was our pleasure to host you!

10/10 Excellent

Norman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exclusive Luxury
Great stay.....friendly staff.
Séjour de 4 nuits en juillet 2019
Réponse de Matthew M le 15 août 2019
Thank you for your feedback, it was a pleasure hosting you!

10/10 Excellent

Tony&Kat

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay here. Matthew and Mattia were away but never fear, sweet Giovanni serves as front desk, concierge, and ranconcteur. The hotel is visually beautiful and well cared for. (As often happens with a focus on the visual, some elements are less functional than envisioned, e.g., the use iof drilled conch shells for shower heads.) The breakfasts are terrific: fresh fruit, avocado toast and yogurt. And the roof deck is a hoot. Not enough shade for the daytime, but perfection for evenings, late night and early mornings. We would absolutely recommend staying here. It's a lovely high end oasis that stands out on the island.
Séjour de 4 nuits en juin 2019
Réponse de Matthew M le 25 juin 2019
We are so happy that you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Yamit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
מלון בוטיק מהמם
מלון קטן בוטיק חדר מהמם חייב לקחת בקומה השניה ולא בראשונה המלון נמצא על הכביש קצת רועש ממכוניות ארוחת בוקר פשוטה מוגשת לחדר המרפסת למעלה מהממת עם ג׳קוזי אנשים ממש נחמדים סך הכל היינו לילה אחד ואהבנו
Séjour de 1 nuit en mai 2019
Réponse de Matthew M le 27 mai 2019
Thank you for your kind feedback, It was a pleasure to host you

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Take us back!
Stayed for 4 nights for our honeymoon and it was just fantastic. Giovanni met us when we checked in - Allowed us a slightly earlier check in and was full of helpful tips and tricks for the island. The rooms are wonderful, clean and the bed was huge and super super comfy! The day after we met Matthew, the owner, who went above and beyond with advice and even dropped us into town a couple of times. The rooftop is an awesome spot to have an afternoon siesta or knock back a couple of beers in the arvo watching the sun go down. The breakfast each morning was a cherry on the top of a brilliant stay. Only regret is that we couldn’t stay for longer!
Séjour de 4 nuits en mars 2019
Réponse de Icaco Island Team le 3 avr. 2019
Thank you so much for choosing Icaco Island Hotel, and for all the great coments. We always are open to improve a better service. So glad to know we were part of your vacations!! Hope to see you again!!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautifully kept. Staff is friendly and very helpful. Great space for retreat and relaxation (R&R). To make your stay well rounded, make sure you rent a golf car, vespa or have the telephone number of a taxi company handy as you will need it for all your day trip.
Séjour de 3 nuits en février 2019
Réponse de Matthew M le 27 févr. 2019
Thank you for your valuable feedback

10/10 Excellent

Jarmo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019
Réponse de Matthew M le 27 févr. 2019
It was a pleasure to host you and you partner

10/10 Excellent

Kim P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Icaco Island Village
Roof-top pool, barbque, lounge area, lighting, and on and on, was spectacular!!!!! Giovanni and Matthew were attentive hosts to all our needs. Wish it wasn't so expensive. We are looking into why we were charged an extra $105 when we arrived We were told by Giovanni upon our arrival, that we were only charged 50% of the cost of our 2 reserved units. I checked my bank statement and we were charged the full amount of both rooms, over $675. Even the statement that we owed a balance of 50% of the cost of each room is incorrect. Hmmm?
Séjour de 1 nuit en février 2019
Réponse de Matthew M le 27 févr. 2019
Thank you for your feedback Kim. To clarify your doubts in regards to the charges that were made, you were charged 50% of the total amount of both bookings. We have registered 4 guests for your booking in the double suite (double occupancy) Each guest over 2 is charged $35usd/PP/PN. This is likely the additional fee that you are speaking about. You were also sent an invoice with the outline of the charges. Should you have any further doubts Please feel free to contact us at the hotel. Thank you again for choosing to stay with us