6/10 Satisfaisant
Kathy D., Sherwood Park, Canada
24 oct. 2025
Les points faibles : Propreté
When we arrived to check in at 4 pm, nothing was cleaned from the last guests. For a property that stresses adherence to check-in and checkout times to ensure cleanliness, they failed. Nothing had been done. Beds were used, floors were dirty garbages not emptied. The owner suggested we leave and come back at 6. We declined as there is nowhere to go. We sat in the living room while the cleaning team was in. We thought we would watch a movie. Alas, the wifi was out. The beds were remade, bathrooms cleaned and the team left. The floors weren’t swept or carpets vacuumed. We never had wifi all weekend and had to use our cell data to watch tv. Everything else about the property is as listed and it was a great place to spend time with family. Very cozy. For our trouble we got half our cleaning fee refunded. For the price we paid for the house l, expected more compensation for our troubles, but at least it is something.
Kathy D.
Séjour de 2 nuits en octobre 2025