2/10 – Ungenügend
Arthur, San Antonio
Mit der Familie gereist
17. Nov. 2025
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property presented serious safety concerns from the moment I arrived. As I pulled into the parking lot, I observed individuals roaming the area, approaching vehicles, and lingering near poorly lit sections of the property. The outside of the hotel appeared poorly maintained, with inadequate lighting and visible signs of neglect that did not inspire confidence in the overall security of the location.
Based on what I observed, I did not feel safe enough to exit my vehicle or attempt to check in. I contacted Expedia immediately from the parking lot to report my concerns, and after explaining the situation, I was issued a full refund.
I understand that the surrounding area has had its challenges over the years, and hotels located near major highways and busy commercial corridors often experience higher foot traffic and activity. However, the conditions I encountered at this property went far beyond what I would consider normal for a roadside hotel. The combination of poor exterior maintenance, low visibility, and concerning activity on the premises made this location feel unsafe and unsuitable for an overnight stay.
For these reasons, I chose not to proceed with the reservation. I strongly recommend that travelers be cautious and that the property address the security and maintenance issues I observed.
Arthur
Aufenthalt von 1 Nacht im November 2025