Please do not stay at this property. It smells like human sewage and the host doesn't care.
We arrived for a 2-night stay to see the Chiefs/Bills with our kids. It was an early Christmas present for our family.
We walked in and the house smelled overwhelmingly like artificial air freshener. We removed the plug-ins--that smell gives us all a headache--and went out for a walk. When we returned to the property, the artificial smell had been replaced with the smell of human waste. We immediately contacted the host, via the VRBO app, but he was nonresponsive. Concerned about the noxious odor, we contacted the fire department. Upon arrival, they confirmed the sewage smell, but could not locate the leak. We texted/called the host again; again, no response. Because the smell was making us all feel nauseous and dizzy, we decided to move to a hotel and request a refund from the host.
At 11am the next morning, the host responds that there is no issue-"his plumber has confirmed"-and he will not issue a refund. In subsequent conversations, the host has called us liars and told us to get lawyers involved.
Perhaps the smell did disappear; we wouldn't know, we were at the Chiefs game and the antagonistic conversations with the host did not make us feel safe to return to the property. The number of air fresheners in the house leads us to believe the sewage smell is a persistent problem.
There are many other nice homes on the Plaza. You don't need to choose one with an apathetic host.