Vacances de Kenner

I stayed at Château Hotel for six nights during my trip to New Orleans. The location is fantastic, and the hotel looks beautiful in the photos. The pool area was nice and a great place to relax, although it’s quite small. Unfortunately, the rest of my experience was disappointing. I booked a Deluxe Room with a balcony, but when I arrived, I was told those rooms were unavailable. Instead, I was given a room with a direct view into another building. After asking to change rooms, I was moved to another one that was honestly even worse. The windows couldn’t be opened, the room smelled musty, and even two days after leaving, my clothes still smelled like the room. Cleanliness was another major issue. The room was extremely dusty, and the person I was traveling with, who has a dust allergy, spent almost the entire stay sneezing. The walls were covered in dust, and it was clear that the room hadn’t been cleaned thoroughly. The worst part happened on our first day. The toilet was clogged when we arrived. I contacted the front desk expecting someone from maintenance to come fix it, but instead I was handed a plunger and asked to unclog the toilet myself. I’m sorry, but that’s simply not acceptable in a hotel, especially considering the price we paid. As they say in the U.S., there’s someone whose job is to handle these things—I shouldn’t be expected to do it myself as a guest. On our last day, the pool water had turned green. We were leaving, so I didn’t bother asking what had hap

Appartement grand et très propre. Personnel très accueillant et gentil. Manque un peu de vaisselle mais on s'arrange. Cour intérieure vraiment spacieuse et belle. Manque un peu de chauffage pour le bain à remous et piscine non chauffée mais ouverte (1ère semaine de décembre). Très bien situé. J'ai adoré

Chambre propre espace commun tout aussi propre. Le personnel 24h/24h et très agréable et serviable. De plus vous vous sentez parfaitement en sécurité avec l’agent de sécurité présent constamment. La piscine et un lieu agréable pour ce détendre avec un jacuzzi. Des bouteilles d’eau sont mise à disposition ce qui est très agréable. La literie est très agréable. Emplacements très interessant et au vu du tramway ce situant juste en face. Cependant certaines prise de la chambre semble ne pas fonctionner si vous éteignez la lumière. Je recommande et reviendrai dans cet hôtel sans hésiter

Awesome stay, lication, assistance

Pas de menu type petit déjeuner tout est à la carte.