2/10 – Ungenügend
Danny W., Round Rock, USA
22. Juli 2025
Verbesserungswürdig: Sauberkeit
Overall, the property was adequate - dated and dark but comfortable for the four of us staying. We were staying Fri-Sun, and the problems arose when the AC went out at some point Saturday afternoon. The host was responsive (at first) and had us check several things but left it with "trying to get someone out as soon as possible to check on it". That was the last we heard from the host as we spent the rest of the afternoon, and all night, sweltering in an 85 deg house with about 90% humidity. Never were we provided any sort of update - good or bad - just radio silence. I reached out to VRBO to attempt to get a partial refund, and the host told them that he had the AC checked and it was "working properly" and offered me 100 for my inconvenience. I told him to keep the money - I'd rather be out 100 than be called a liar after dealing with that experience. I work in HVAC, but you don't need to work in the industry to know that 85 degrees on a 70 deg setpoint is not "working properly". Please be cautious with this listing - this may be why the other listing that appears to be the same host has such low reviews. Things go wrong, and I understand that, but this was not handled properly once the issue was identified, we spent our own time troubleshooting for the owner, received complete radio silence afterwards, and after pursuing through VRBO were told that even though everything was fine here's 100 for your inconvenience.
Danny W.
Aufenthalt von 2 Nächten im Juli 2025