Vacances Comté de Lassen

We are very disappointed with this trip: the reception by videoconference was mediocre, with a faulty system. Upon arrival, we were tormented by an inoperative room code, which forced us to wait a whole hour outside before getting the room at 11:00 p.m. No parking was available at the accommodation; we had to park on the street, then pick up the vehicle at 6:00 a.m. to prevent it from being removed. In addition, hotel assistance is non-existent. All this only concerns the first day. We vacated the room every day at 9:00 a.m. at the latest, without a cleaning lady; perhaps we should have left at 7:00 a.m., when we heard her bub and cart knocking in front of the door. The walls are indeed the thickness of a sheet of paper. The shower has dirty joints surrounded by yellow traces, and the bathroom is quite small. For a one-night stay, it's acceptable, and again. Fortunately, the location is correct and easy to access. We hope for compensation.

Used to stay here a lot years ago. It’s definitely a different experience now and sadly not nearly as special. The Bungalows are smaller and have lost their charm. They first put us in one in the back of the property that smelled really musty. I’m not sure if it hadn’t been used in a while or if it had mold, but the smell was so strong we had to move rooms. Second Bungalow just felt like a standard hotel room. No balcony, nothing in the minibar,.. Their answer to the musty room was to send someone over with a spray bottle of air freshener which he proceeded to spray around the room. This actually smelled worse than the mold. Super bummed. Used to be a great place.

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Expérience catastrophique…. En résumé l’emplacement ne fait pas tout!!! Le positif: Les chambres sont bien aménagées et décorées. L’emplacement est magnifique. Le négatif: Insonorisation est très mauvaise. La piscine sur le toit très petite. Le petit déjeuner de base est très petit comme choix et qualité, même un jus de fruit est payant… Parking à 45 $ la nuit! 24 heures après notre départ pas reçu le décompte finale, j’ai du le demander à nouveau pour le recevoir. Nous étions trois dans suite et nous sommes rester plusieurs jours. Tous les jours nous avons du demander un linge supplémentaire car seulement deux sont mis par le service de ménage. Impossible de manger après 20h, le cuisine est fermée. Cet hôtel a une localisation magnifique mais il ne mérite pas quatre étoiles vu le niveau et qualité des services proposés, dommage car cela pourrait être un joyaux.