Great communication with the property manager. East to access. Location is fine, I just happened to be in London during a tube strike. Getting to the sights and north London was a hassle. But, you are only about 3 miles from the London Eye and Big Ben. Had an issue with the thermostat. Owner/manager promptly addressed it and took care of the issue.
During check out, I accidentally left the keys in the apt, and did not get them back in the lockbox. I understand this was a great inconvenience for the owner as he probably had another renter checking in that afternoon. The person cleaning the apartment saw me and my family waiting outside the apt with our luggage, and she asked for the key. That’s when I realized my error. I apologized to her and said she was locked out because I left them in the apartment. She called the owner, and he wanted to speak to me on her phone. I took the call, and he immediately lost all professionalism, and starting asking unanswerable questions in a very loud voice, such as “Why would you do this?”. I remained calm, and again, apologized to him. I felt bad, I really did. He continued to be disrespectful and using an inappropriate tone, so I ended the call abruptly. These things happen. I rented two condos from 2017-2020. I planned for as many contingencies as I could. Would a hotel manager scold you, an adult, for an honest mistake? If you choose to rent your house to the public, things are going to go wrong. Again, I apologized for the mistake. But that did not warrant the owner’s reaction.