6/10 – Okay
LRyan
7. Dez. 2024
Nice flat but broken shower
Our stay at this property was mixed. The location was excellent, and the space matched the photos. However, we experienced a significant issue with the shower—the cold water cartridge wasn't working for the first three days of our stay, resulting in one person getting burned as only scalding hot water came out. While the property addressed the problem, and we recognize this was probably a one-time thing, it was disappointing that no further effort was made to compensate or assist us for the inconvenience. Showering is pretty important to us and one of our group could not use the tub because of accessibility concerns. We had long days outdoors and traveling by train so a shower would have been really nice those days.Even just throwing in some extra towels and a single bath mat to use with the bathtub would have been nice and appreciated, but extra towels were 25 pounds each as part of a linen package so we didn't go for that.
Despite VRBO's guarantees about our stay, their complete lack of response and support was frustrating. We weren’t looking for a full refund by any means but absolutely 0 effort was made to try to make some of that the tiniest bit right.
LRyan
Aufenthalt von 5 Nächten im November 2024

















