2/10 Horrible
Nicole T.
1 juil. 2024
Les points forts : Propreté
This is a great home but beware of VACASA
This home is great and has just what you need. The only problem with the home is working through Vacasa. This definitely made VRBO look bad. Problems were reported on Saturday with the shower door on the main floor. A quick response was given that someone would be to fix it and even asked if they could enter the property when they arrived. Unfortunately no one ever came to look at that issue. On Tuesday at 9:09 AM, I reported that there was a shower leak coming from the upstairs bathroom into the main floor bathroom and main floor master bedroom. I received the following response, "That won't do. Thanks for letting us know and I'll look into this right away. Do you need more towels to replace any used to clean the leak?" I did request more towels. The response to refrain from using the bathroom upstairs and that the local team was alerted and asked for the best contact number. At 7:45 PM Tuesday, I reached out again as we had a party of 8 and having one bathroom was an issue. For the rest of the trip the response I received every day was, "We are still waiting to hear from the local team." No one ever came to look at the leak, the shower door, or replace towels. I sent a video on Wednesday of the lack of water pressure that became and issue throughout the home. Again, no response except the local team would be notified. I asked for the local number to call and was told "It is against company policy to provide that number. I have yet to hear from them.
Nicole T.
Séjour de 6 nuits en juin 2024