Serviert Mittagessen und Abendessen

Bewertungen von Hyatt Regency Manchester

4 out of 5
Hyatt Regency Manchester
55 Booth Street West, Manchester, England

Bewertungen

9.2

Wunderbar

564 von insgesamt 791 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
172 von insgesamt 791 Gästebewertungen haben eine Bewertung von 8 - Gut" "
30 von insgesamt 791 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 791 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 791 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.2/10

Personal & Service

9.0/10

Ausstattung

9.6/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Markus

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller Aufenthalt - lieben moderne Hotels
waren für das Coldplay Konzert nach Manchester gegangen. Gute Busanbindung in die Stadt mit Bus No. 85/86/250 oder direkt auch an den Flughafen mit 43 (für £ 2.00 aktuell p.P.). Busstation ca. 100m vom Hotel entfernt. Haben im Hotel Nachtessen eingenommen, sehr fein gewesen. Hatten Twin Beds gehabt, angenehme Betten bekommen, moderes Zimmer - hat uns sehr, sehr gut gefallen. Würden wieder in dieses Hotel gehen.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Guest Services Team am 2. Juni 2023
Dear Markus,Thank you for taking the time to leave your feedback for your recent stay at Hyatt Regency Manchester. We are thrilled to see that you've had an enjoyable experience and that we've met your expectations.We hope to welcome you back in the near future.Kind Regards,George KapellasGuest Services Manager

10/10 – Hervorragend

Nico

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel nahe des Stadtzentrums gelegen. Schöne Zimmer generell sehr schönes und modernes Hotel. Sie Lage ist super im Univiertel man hat einige restaurants und cafés in der Nähe und zu Fuß erreichbar. Ins Stadtzenrum braucht man ca.15 min zu Fuß oder ein paar Minuten mit dem Taxi. Das hauseigene Restaurant und die Bar waren auch sehr gut, die Bar hat leider nicht wirklich lang offen und man bekommt etwas später auch keine snacks mehr. Alles in allem ein super Aufenthalt.
Antwort von Joshua Hayes-Jones am 27. Feb. 2023
Dear Nico, Thank you for taking the time to leave your feedback on your recent stay with us. I am delighted to see you enjoyed your stay with us, and that you found the location of the hotel to be well-suited for the purpose of your stay. I am also happy to see you enjoyed our restaurant and bar, I will pass along your feedback regarding our current operating times. I would like to thank you for choosing to stay with us here at Hyatt Regency Manchester, I hope we welcome you back in the not-so-distant future. Best regards, Joshua Hayes-JonesGuest Relations Manager----Liebe Nico,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem letzten Aufenthalt bei uns zu hinterlassen.Ich freue mich, dass Sie Ihren Aufenthalt bei uns genossen haben und dass Sie die Lage des Hotels für den Zweck Ihres Aufenthalts als gut geeignet empfanden. Ich freue mich auch, dass Ihnen unser Restaurant und unsere Bar gefallen haben. Ich werde Ihr Feedback zu unseren aktuellen Öffnungszeiten weitergeben.Ich möchte Ihnen dafür danken, dass Sie sich für einen Aufenthalt hier im Hyatt Regency Manchester entschieden haben. Ich hoffe, wir heißen Sie in nicht allzu ferner Zukunft wieder willkommen.Mit freundlichen Grüßen,Joshua Hayes-JonesGuest-Relations-Manager

10/10 – Hervorragend

Matthew

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Joshua Hayes-Jones am 23. Mai 2022
Dear Matthew, Thank you for taking the time to leave your score. I am delighted you enjoyed your stay with us here at Hyatt Regency Manchester! I hope we welcome you back again soon! Best regards, Joshua Hayes-Jones Guest Relations Manager

8/10 – Gut

Andrea

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schön
Das Hotel ist sehr schön und entspricht der Beschreibung. Es wird auch von Manchester United benutzt und ich habe sogar Ronaldo gesehen :-)
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Joshua Hayes-Jones am 18. Feb. 2022
Dear Andrea, Thank you for taking the time to leave your fabulous feedback! I look forward to welcoming you back in the future. Best regards, Joshua Hayes-Jones Guest Relations Manager

10/10 – Hervorragend

Lutz

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel
Alles sehr gut
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Harry am 29. Okt. 2021
Thank you for your review!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2020
Antwort von Danielle am 19. Okt. 2020
Thank you very much for your positive score of the hotel. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best in Manchester - einfach Hyatt !
das beste Hotel für mich in Manchester. Gutes Frühstück ! nette Lobby, qualitativ hochwertige Speisen im Restaurant, nettes hilfsbereites Personal, geräumiger Fitnessbereich mit Cardio und Muskel Geräten. Ruhige saubere Lage in der Nähe der Uni. Neu errichtet 2018/19
Aufenthalt von 1 Nacht im September 2020
Antwort von Danielle am 13. Okt. 2020
Thank you so much for your positive feedback. We are delighted that you enjoyed your stay with us. I will be sure to pass this onto the team, and I hope that we can welcome you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best Choice in Manchester
bestes Hotel in Manchester. Moderne Zimmer. Sauber. Gutes Frühstück. Im Gym genug Platz und alles Geräte für ein ausgewogenes Training. 15min zu Fuss ins Zentrum. Ruhige saubere Umgebung - Uni Nähe.
Aufenthalt von 1 Nacht im September 2020
Antwort von Danielle am 13. Okt. 2020
Thank you so much for your positive feedback. We are delighted that you enjoyed your stay with us. I will be sure to pass this onto the team, and I hope that we can welcome you back in the future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Ausstattung. Modernes, großes Zimmer. Schönes Badezimmer mit Regentusche etc. Negativ für mich nur, dass sich das Fenster nicht öffnen lässt und man lediglich über die Klimaanlage „lüften“ kann.
Aufenthalt von 3 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Duty Manager am 29. Okt. 2019
Thank you for your generous review. We look forward to welcoming you again in the near future. Yours Sincerely, Ryan Carter.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Duty Manager am 29. Okt. 2019
Thank you for your generous review. We look forward to welcoming you again in the near future. Yours Sincerely, Ryan Carter.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2019
Antwort von Razvan am 13. Aug. 2019
Thank you for taking the time to score us after your recent stay here at the Crowne Plaza Manchester Oxford Road. We look forward to welcome you back soon. Kind regards, Razvan Dranceanu Duty Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Razvan am 1. Apr. 2019
Thank you for taking the time to score us after your recent stay at the Crowne Plaza Manchester Oxford Road. We are looking forward to welcome you back soon. Kind regards, Razvan Dranceanu Duty Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Eirini Giankou am 6. Nov. 2018
Thank you for taking the time to write a review regarding your most recent stay at the Crowne Plaza Manchester Oxford Road Hotel. We hope to welcome you back again soon in our property. Kind regards, Eirini Giankou Assistant Front Office Manager

8/10 – Gut

Andreas, Österreich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel mit Parkhaus ums Eck
Gutes Hotel in der Nähe der Universität, Parkplatz im Parkhaus gegenüber, gute Ausgangsposition die Stadt und Umgebung zu erkunden
Aufenthalt von 5 Nächten im September 2018
Antwort von Karis Hardman - Front Office Manager am 26. Sept. 2018
Thank you for taking the time to complete a review following your recent visit to the Crowne Plaza Manchester – Oxford Road. We are delighted to note that overall you enjoyed your stay with us. Your review has been shared with the Management team as this is a vital way of reviewing the level of service and facilities we provide to our guests so that we can make improvements. Once again, thank you for your feedback. We look forward to having the opportunity of welcoming you back very soon. Kind Regards, Karis Hardman Front Office Manager

8/10 – Gut

Katie

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beware the £1.50 per day consierge fee. Why doesn’t the hotel incorporate this into their overall booking fee. Its utter nonsense!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services Team am 27. Apr. 2024
Hello Katie,Thank you for taking the time to score your recent stay with us. We hope you. The additional 1.20 per night is the City Visitor Charge and it's applied by the council to all bookings within the ABID zone of central Manchester. This charge was first introduced April 2023 and it should be stated on your booking confirmation from the 3rd party. If you want to share more information about your stay please do not hesitate to contact us.It has been our pleasure having you her with us and we hope to see you again in the near future.Kind Regards,Guest Relations

6/10 – Okay

Harriet, Menifee

No parking space unless you use one behind which closes at 11pm
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 23. Apr. 2024
Dear Harriet,We appreciate you taking the time to share your feedback with us. We understand that parking availability can be an important consideration for our guests. We apologise for any inconvenience you experienced due to the closing time of the nearby parking. It is the closest facility to us which offers secure parking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kindest regards,Guest Relations

10/10 – Hervorragend

Offiong

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located in a quiet university surrounding. It was my first time in Manchester and I liked it.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Relations am 18. Apr. 2024
Dear Offiong,Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your first visit to Manchester and that you found our hotel's location in the quiet university surroundings to be to your liking.We strive to provide a comfortable and welcoming experience for all our guests, so we are delighted to have met your expectations!We hope to have the opportunity to welcome you back again in the future for another enjoyable stay.Kindest regards,Guest Relations

2/10 – Ungenügend

FREDY

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
When did the Hyatt become so disappointing? The customer service was appalling, leaving me to struggle with bags while accompanying elderly parents, a sick wife, and a baby. Despite our pleas for assistance, they offered no help and still had the audacity to charge a staggering $836.47 USD/a night for what we thought were two accommodations, only to find four beds scattered across different rooms upon arrival. Perhaps next time, we'll choose a budget motel that values its guests. Needless to say, I won't be booking with Hyatt again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 16. Apr. 2024
Dear Fredy,We are sorry to hear that your stay didn’t meet your expectations. Your feedback is incredibly important, and we apologise for the inconvenience or frustration caused by any perceived lack of assistance from our colleagues, this was certainly not our intention. We also apologise for any misunderstanding regarding your accommodations. We do hope our colleagues clarified your booking with you. Thank you for your feedback and we do hope to regain your trust on your next visit to Manchester.Kindest regards,Guest Relations

10/10 – Hervorragend

Helen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to rncm
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 13. Apr. 2024
Dear Helen,Thank you for taking the time to leave us a 5/5 review! We're delighted to hear that you had a wonderful experience during your stay. It is also great to know that our location was convenient for you. Your feedback helps us continue to provide exceptional service to all our guests. We hope to welcome you back for another fantastic stay in the future!Kindest regards,Guest Relations

10/10 – Hervorragend

Man King

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
新淨寧靜
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 9. Apr. 2024
Dear Man King,Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you had a fantastic experience and that you found our hotel to be clean and new.Providing exceptional service and ensuring our guests' comfort is always our top priority, and it's wonderful to know that we succeeded in meeting your expectations. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future. Kindest regards,Guest Relations

10/10 – Hervorragend

Horst

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Relations am 9. Apr. 2024
Dear Horst,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel.Our team works hard to ensure that every guest feels at home, and we are delighted that our efforts contributed to making your stay memorable.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another excellent stay in the future. Warm regards,Guest Relations

10/10 – Hervorragend

Vaibhav

All round comfortable stay. Friendly and accommodating staff.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Relations am 7. Apr. 2024
Dear Vaibhav,Thank you for taking the time to leave us a review! We're thrilled to hear that you had a comfortable stay and that our staff were friendly and accommodating throughout your visit. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

Simon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very quiet on the 4th floor and a comfortable room. Breakfast was good and evening meal was reasonably priced.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations am 25. März 2024
Dear Simon,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us on the 4th floor and that you found your room comfortable and quiet. It's great to know that you also appreciated the quality and value of our breakfast and evening meal offerings.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Guest Relations

10/10 – Hervorragend

Qianyu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast is great.
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations am 18. März 2024
Dear Qianyu,Thank you for taking the time to share your perfect 5/5 review! We are thrilled to hear that you had an exceptional experience during your stay.Your satisfaction is our top priority, and we are delighted that everything met or exceeded your expectations. It's wonderful to know that you enjoyed your time with us and that you found our hotel to be worthy of a perfect rating.It was a pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future.Warm regards,Guest Relations

8/10 – Gut

AYMAN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Away from the shopping and restaurants area.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations am 9. März 2024
Dear Ayman, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us . We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

2/10 – Ungenügend

Abdelrahman

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations am 18. Apr. 2024
Dear Abdelrahman,We are sorry to see you were unable to make it for your booking. We do hope you will try us out in the near future.Kindest regards,Guest Relations

10/10 – Hervorragend

Hardeep

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Splendid hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations am 2. März 2024
Dear Hardeep,Thank you for your glowing review! We're thrilled to hear that you found your stay at our hotel splendid.We look forward to welcoming you back for another amazing experience in the future!Warm regards,Guest Relations

8/10 – Gut

Claire

Gut: Sauberkeit und Personal & Service
Much quieter than I was expecting, given morning traffic. Much more walkable, and car park much closer than feared.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relations am 13. Feb. 2024
Dear Claire,Thank you for your feedback. We're pleased to hear that you found our location to be quieter than expected and that our parking facilities were convenient for you. We understand the importance of a peaceful environment for our guests' comfort and convenience. We appreciate your stay with us and hope to welcome you back again soon.Kindest regards,Guest Relations

4/10 – Schlecht

Ian

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Annoying
I left a low review mainly regarding the deposit and very expensive breakfast )£18. Had to leave a £50 deposit even though I did not use any services - no onsite parking and too be honest felt like a etap hotel having to scan your card in and out of lifts !
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations am 27. Jan. 2024
Dear Ian,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us understand our guests' experiences better.We're sorry to hear that certain aspects of your stay, such as the deposit and breakfast cost, did not meet your expectations. We understand that these factors are essential considerations for our guests, and we apologise for any inconvenience caused.Regarding the deposit, it is our hotel policy to ensure the security of the room and any potential incidental charges. For ease of reference, our deposit policy is available on all our booking platforms.We also acknowledge your comments about the breakfast cost, and we will certainly review our pricing structure to ensure it aligns with our guests' expectations.Regarding the lift access, we apologise if the process felt inconvenient. Our aim is to prioritise security, and we appreciate your understanding of the measures in place.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Best regards,Guest Relations

10/10 – Hervorragend

Pui Pui

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations am 5. Feb. 2024
Dear Pui Pui,Thank you for taking the time to share your recent experience with us. We are thrilled to receive your perfect 5/5 review, and to know that you had such a positive stay.We take great pride in providing exceptional experiences for our guests, and it's fantastic to see that our efforts resonated with you.Our team works hard to ensure that every guest feels welcome and comfortable, and your feedback is a testament to their dedication. We are delighted that we could contribute to making your stay enjoyable.We sincerely appreciate your support, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Guest Relations

10/10 – Hervorragend

Farah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Guest Relations am 15. Jan. 2024
Dear Farah,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations am 15. Jan. 2024
Dear John, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

10/10 – Hervorragend

Dieter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Guest Services Team am 13. Jan. 2024
Dear Dieter,Thank you for taking the time to score your recent stay at Hyatt Regency Manchester, we are delighted to see that you enjoyed your stay with us, and we hope to welcome you back in the near future.Kind Regards,George KapellasGuest Services Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Breakfast ok, couls do with better croissant, and berries with yoghurt. I didn't figure out how to use handheld shower part, also they have installed a rack in a weird place to disturb your showering.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Services Team am 11. Jan. 2024
Dear Guest,Thank you for taking the time to score your recent stay with us. We are delighted to see that you had an enjoyable experience overall and thank you for your feedback. We hope to have the pleasure of hosting you again soon.Kind Regards,George KapellasGuest Services Manager

6/10 – Okay

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Could hear a lot of noises through the walls, from showers to toilet flushing
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations am 8. Jan. 2024
Dear Martin, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Regency Manchester.I am sorry to read that you could hear noises through the wall. I have already recorded your experience and passed it to my maintenance colleagues to follow up. I apologised that it affected your stay but rest assured we will look into it. We appreciate your kind feedback and look forward to welcoming you back in the future. Kind Regards,Guest Relations

10/10 – Hervorragend

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Conveniently located for the university and central Manchester, the hotel was really easily accessed just off the M60. Really helpful, enthusiastic staff, spacious, modern well maintained rooms with excellent amenities. Will definitely stay again.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Guest Relations am 6. Jan. 2024
Dear Martin, Thank you for taking the time to share your delightful experience!We're thrilled to hear that our convenient location and modern amenities added value to your stay. It's fantastic to know that you found our team to be enthusiastic and accommodating. We look forward to exceeding your expectations again during your next visit.Warm regards,

10/10 – Hervorragend

Kirsty

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von Guest Relations am 14. Dez. 2023
Dear Kirsty,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic experience during your stay.Your perfect score means a lot to us, and we're delighted that everything met or exceeded your expectations. Our team works hard to ensure every guest has a wonderful time, and your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another great stay in the future.

6/10 – Okay

stefano

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 18. Dez. 2023
Dear Stefano,Thank you for sharing your feedback regarding your recent stay with us. We regret to learn that your experience fell short of your expectations, and we sincerely apologise for any inconvenience caused.Your feedback is valuable to us, and we'll use it to address the areas that need improvement. We're committed to providing exceptional service and ensuring every guest has a comfortable stay.If there's anything specific you'd like to discuss or any suggestions you have, please don't hesitate to reach out. We hope for the opportunity to welcome you back and exceed your expectations in the future.

8/10 – Gut

TERRY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 14. Dez. 2023
Dear Terry,Thank you for taking the time to provide us with your valuable feedback. We appreciate your honest review, and we're glad to hear that your overall experience was positive.Your feedback is important to us, and we will take note of the areas where we can improve to make your next stay even better. We strive to provide exceptional service, and your insights contribute to our ongoing efforts.If you have any specific suggestions or details on how we can enhance your experience, please feel free to share them with us. We look forward to the opportunity to welcome you back and exceed your expectations.

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 14. Dez. 2023
Dear John,Thank you for taking the time to share your perfect rating! We're thrilled to know that your stay with us met your expectations and that you had an enjoyable experience.Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.

10/10 – Hervorragend

Felipe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay. A bit far from Citi centre.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Guest Relations am 14. Dez. 2023
Dear Felipe,Thank you for sharing your recent experience with us. We're thrilled to know that you had a great stay at the Hyatt Regency ManchesterWhile we are saddened that the location wasn't completely suited to your needs, we're delighted that you still enjoyed your time with us. We continually strive to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that you found your time here satisfying.Should your travels bring you back to the area, we'd love to welcome you for another wonderful stay.

10/10 – Hervorragend

PAK

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location and comfortable hotel
As usual, the Hyatt group service's standard. The room is comfortable and in a good location near the university area.
Aufenthalt von 8 Nächten im September 2023
Antwort von Guest Relations am 14. Dez. 2023
Dear Pak,Thank you for your recent stay at our hotel and for taking the time to share your experience. We're delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations.Ensuring a consistent and high level of service across all our properties is our top priority, and we're thrilled that our standards met your expectations. Your kind words regarding our location and comfort mean a lot to us.We look forward to welcoming you back for another exceptional experience whenever your travels bring you to Manchester.

4/10 – Schlecht

Relena

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Was ignored by the individual checking me in, and instead they kept trying to talk to my companion. Everything was registered in my name, but I was talked over and ignored. I am generally polite, but this was fairly obvious sexism and a deeply irritating way to start off my visit. I have been here before and hadn't experienced this in the past, but also know the typical check in protocol. I hope this was just a one off issue.
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Relations am 1. Dez. 2023
Dear RelenaWe are truly sorry to learn about how your recent experience at our hotel has made you feel. We take all feedback seriously and are concerned about your perception regarding our staff.We assure you that we do not condone any form of discrimination at our establishment. We value diversity and equality among all our guests and staff members. We strive to ensure that every guest receives the same high level of service and respect. This is the first time we have received a comment like this and have therefore thoroughly investigated the check-in process. Having reviewed the CCTV footage of your check-in, we are unable to conclude that our colleague acted in the manner stated in your review. Unfortunately, your concerns were also not raised during your stay with a member of the team so we could look at resolving any concerns.Please accept our apologies if the check-in process did not meet your expectations on this occasion. We want to assure you that it is never our intention to make any guest feel ignored or marginalized. We value your feedback and hope to have the opportunity to welcome you back and provide you with an exceptional experience

10/10 – Hervorragend

Wai Yiu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Relations am 21. Nov. 2023
Dear Wai Yiu,We sincerely appreciate your perfect rating! It's wonderful to see that you had a fantastic experience with us. We will share this with the whole team, whom I know will appreciate your recognition! Looking forward to welcoming you back for another great stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
The hotel is in a good location near city centre. The room was very spacious with great views. Very clean. All the staff were really friendly and welcoming. The breakfast buffet was great with lots to choose from and the service was first class. Will definitely stay at this hotel again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Relations am 20. Nov. 2023
Hello, Thank you for taking the time to share such a wonderful review of your recent stay at our hotel. We're thrilled to hear that you had an exceptional experience and that our location, spacious rooms, and the stunning views contributed to your enjoyment.It's gratifying to know that our team's dedication to maintaining cleanliness, providing friendly service, and ensuring a memorable breakfast experience added to the quality of your stay.Your kind words are truly appreciated, and we're honored to be your choice for future visits. We can't wait to welcome you back for another enjoyable stay at our hotel.Warm regards

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
3 minute walk to off site uni car park. 16 quid for the night. Room was brilliant. Staff were awesome.
Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Relations am 19. Nov. 2023
Dear Thomas, Thank you for taking the time to leave this amazing review. We are ecstatic to read about your positive experience. We will share your kind remarks with the entire team, whom I know will appreciate your feedback. We hope to welcome you back soon!

10/10 – Hervorragend

Juliet

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Relations am 16. Nov. 2023
Dear Juliet, Thank you for taking the time to share your fantastic 10/10 review! We are thrilled to see you had an exceptional experience during your stay. Providing our guests with a memorable and enjoyable stay is our top priority, and your positive feedback reinforces our commitment to excellence.We sincerely appreciate your kind score and hope to welcome you back for another wonderful stay in the future.