Außenpool, Sonnenschirme

Bewertungen von Sulo Riviera Hotel

3.5 out of 5
Sulo Riviera Hotel
Matalino Road Diliman, Quezon City, National Capital Region

Bewertungen

7.0

Gut

42 von insgesamt 222 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
82 von insgesamt 222 Gästebewertungen haben eine Bewertung von 8 - Gut" "
57 von insgesamt 222 Gästebewertungen haben eine Bewertung von 6 - Okay" "
22 von insgesamt 222 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 222 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.0/10

Sauberkeit

7.8/10

Personal & Service

7.2/10

Ausstattung

6.6/10

Zustand der Unterkunft

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
top nach anfangschwierigkeiten
top da shotel kann man nur empfehlen nach anfangsschwirigkeiten top top top

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property at an excellent price. Great stay in every way.
Aufenthalt von 1 Nacht im Februar 2020

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2020

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
滞在中バスタオルと足ふきマットが一度も取り替えられなかった。忙しくてクレームを言う暇もなく、明日は大丈夫だろうという間に滞在が終わった。アメニティーでフェースタオルがなかった。
Aufenthalt von 4 Nächten im Februar 2020

8/10 – Gut

Natalie, San Diego, CA

We were not able to stay at this hotel because our vacation was cut short by an erupting volcano. We had failed to cancel and did not check in. The hotel's policy was no refunds on cancellation. But because we didn't check in, they categorized our reservation as a "no show" and only charged us for one night instead of 6. I appreciated that.
Aufenthalt von 6 Nächten im Januar 2020

2/10 – Ungenügend

Irene

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible
I had the most unpleasant & terrible experience at Sulo Hotel. I regret that I stayed here & chose this instead of checking in at one of the hotels around resorts world as I originally planned. I have been living abroad for 30 years now and opted to stay around the area where I grew up in & went to school. I stayed there from Jan 8 to Jan 12 & after already checking out, literally hopping in to our car when I was stopped because they said a towel was missing from one of the rooms I have stayed in. I don’t really want to think about this again but it was the most horrible experience I’ve had! The front desk asked me to pay 900pesos!!! First of all, I did not take any of your towels, they looked old and not clean & what would I do with those - I left a lot of stuff to my family because of my excess baggages! I have tipped workers around and to be treated like this was bad! Why was I asked after checking out when you said the towel was lost a day or so before I checked out. Obviously, it was a mistake on your part! It was a very disappointing stay. I deeply regret staying & checking in for 4 days in my rare vacation to the Philippines. Owner, Manager, please brief your staff, from concierge to front desk to housekeeping- I thought & spoke highly of your place and it was ruined just because of a towel! Come on now, I give hundreds of towels away when I go on vacation to our homeland. You guys ruined my stay, my family’s stay. What a horrible, horrible unimaginable experience!
Aufenthalt von 2 Nächten im Januar 2020

8/10 – Gut

Leo, Lombard, IL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was close to restaurants, shopping and spa
Aufenthalt von 1 Nacht im Januar 2020

8/10 – Gut

Blefourie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service!
Great service from staff. The only problem was there were some bugs in the room. We asked them to spray the room and we still found some bugs around.
Aufenthalt von 2 Nächten im Dezember 2019

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No bacon, I asked why they said because swine flu. But I checked into Seda next day and they had lots of bacon. Strange. Hotel was kept up well staff nice, menu didn’t have available most the choices. Every thing I tried to order they were out. But the servers were great.
Aufenthalt von 4 Nächten im Dezember 2019

8/10 – Gut

Rix

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place to stay . Perfect location
This property is were we actually held our wedding prep so we are so enthusiastic to come back now with our kids. the place is quite old but i like the ambiance and the clean pool. choices on foods are good too.
Aufenthalt von 1 Nacht im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This facility has been around since the 60’s and was very popular back then. It’s a full service hotel and the staff are just fabulous and friendly. It could use some refresher in the rooms and bathrooms which are all dated. Other than that I would stay in this hotel over and over again. It’s my home away from home.
Aufenthalt von 4 Nächten im Dezember 2019

2/10 – Ungenügend

Alma

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel needs total improvement
Not so good, not a relaxing place coz too much noise on the events, the ambiance needs to be improved, the towel needs to be replaced it looks dirty, for me it's not recommendable...
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here 9 years ago and we loved it then so we decided to stay here again 9 years later. We loved our stay. Our room was great. Service and staff are impeccable. And the breakfast buffet was amazing! One thing is that compared from our last stay, you can tell that it’s been 9 years. Some upgrades, new coat of paint etc could really make this place more amazing. Overall, we enjoyed our stay.
Aufenthalt von 3 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
My Experience in Sulo Riviera Hotel
All Staff's are very friendly and locality is very nice with ample restaurants around the hotel. Its not uncommon to find tiny cockroaches in buffet area, i found one in my food and stop eating from there after. Wifi signal is very week and most of the time wont connect. Few complaints made and no action taken. If you are on business trip, think before you book room in this hotel. I won't book this hotel on my next trip.
Aufenthalt von 3 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von ACueva, Manager am 11. Okt. 2019
Thank you for taking time in giving us your feedback during your recent stay at The Sulo Riviera. We hope to welcome you soon!

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Towels old. .......... ..........nothing more Nothing more
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Closeness to the Heart Center & politeness of the staff
Aufenthalt von 3 Nächten im August 2019
Antwort von Aura am 11. Sept. 2019
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward for having you again as a guest.

6/10 – Okay

Wataru

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
ビジネス利用には向かないかも。
ネットワークがとても遅い。道路側の部屋はとてもうるさい。レセプションの対応が遅い。シャワーの水圧が低い。
Aufenthalt von 2 Nächten im August 2019
Antwort von Aura am 11. Sept. 2019
Thank you for taking the time to give us your feedback about your stay at our hotel. Our lively neighborhood is what makes our location attractive to travelers. We have rooms that don’t face the street on the north side of our property, those are upon request. We apologize for the intermittent wifi connection. Rest assured that we have raised each of the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
部屋でWifi使えない
利用者向け2Fの宿泊でしたがWifiの電波がとても弱く不安定でした。1Fのロビーでは問題なく利用できました。 また部屋に面していたためクラクションなど交通騒音がひどかったです。(マニラの交通事情はひどいので)
Aufenthalt von 2 Nächten im August 2019
Antwort von Aura am 11. Sept. 2019
Thank you for taking the time to give us your feedback about your stay at our hotel. Our lively neighborhood is what makes our location attractive to travelers. We have rooms that don’t face the street on the north side of our property, those are upon request. We apologize for the intermittent wifi connection. Rest assured that we have raised the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

10/10 – Hervorragend

maria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2019
Antwort von Aura am 11. Sept. 2019
Thank you for giving us a perfect rating. Looking forward to welcoming you back soon!

2/10 – Ungenügend

Gwendolyn

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Cafe is full Bed bugs!
I got bitten by bed bugs in the cafe several times. All the chairs seem to be full of bed bugs. My arms were full of bites!! They need to thrown all those chairs and burn. I’m glad the beds don’t have them but it can circulate thru people. This hotel cleanliness needs to be addressed.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Aura am 11. Sept. 2019
Thank you for taking the time to give us your feedback. While we enforce best management practices on pest control protocol this subject is not to be taken lightly and need to be acted on immediately. We apologize for this incident and rest assured that we have raised this complaint with the team so we can directly rectify the concern.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The food was delicious on the lunch buffet and the staff is very accommodating because we decided to celebrate my mother’s 81st birthday on this hotel.The only thing I’m not happy about is their shower stall. Very slippery and hard to turn the knob for the hot and cold water.There’s always room for improvement but the rest of my stay was good service.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Aura am 11. Sept. 2019
We appreciate you taking time to provide us such feedback. Belated 81st birthday to your Mom. We are glad that you chose to celebrate such special occasion with us and how you were pleased with the service of our staff. Rest assured that we have raised the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

6/10 – Okay

Lawrence

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Aura am 11. Sept. 2019
Thank you for your review and for choosing our hotel. We hope you enjoyed your stay and we are looking forward of having you again as a guest in our hotel.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
bath towels..
The hotel is already aged but well kept. Seems like the washrooms need reno. Staff in the front desk and entrance were all friendly and courteous. My only complaint are the towels. For a hotel like that, I was expecting more presentable towels. The bath towels which were supposed to be of white colour, were gray or off white now. I suggest some bleaching to be done. There’s a pool, looks nice but didnt go for a deep, maybe next time. There are a lot, as in a lot of restaurants and convenience stores like 7-eleven or mini stop in the area. Some of the restaurants are open 24hrs. However nothing else to see around if u are after sight seeing. Mostly hospitals in that area. And actually the reason why we stayed here was bcoz we hv a family member confined in one of the hospitals nearby, very convenient. Overall the stay was great. Lastly, may I also suggest to include some face towels in the bathroom amenities ansd maybe a hair dryer.
Aufenthalt von 1 Nacht im Juli 2019

10/10 – Hervorragend

Anthony, Los Angeles, California

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a reservation for 9 days but at check in they had me there for only one night. The Front Desk resolved this problem quickly though and I was able to stay 9 days. No microwave in room. TV a bit small. Coffee pot's cord was only 6 inches long and would not reach the counter from the socket. I had to hold it while it boiled the water. Everyone was courteous and polite and helpful. No bulk food items from outside allowed. Why not? What if I don't want to eat at the overpriced restaurant on the premises? Swimming pool was nice. Very conveniently located near lots of restaurants and hospital (which was the reason for my stay, only a five minute walk to hospital).
Aufenthalt von 9 Nächten im Mai 2019

2/10 – Ungenügend

James

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointed with bad service
Very disappointed to see a good hotel service decline the last 2 years. Breakfast in the morning has changed to a lesser quality of food & bad service by the waiters The rooms need major remodeling the towels in the bathroom are old & dirty 1 per person No wash towels given I will staying somewhere else when visiting the Philippines
Aufenthalt von 2 Nächten im Mai 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sleep safe and sound. 24/7 Security in and out of the facility.
Aufenthalt von 4 Nächten im Mai 2019

4/10 – Schlecht

Verifizierter Reisender

Aufenthalt von 1 Nacht im Mai 2019
Antwort von ACueva, S&M Manager am 27. Mai 2019
Thank you for your review. We're apologize that your stay at the hotel was not up to par. this is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to be able to welcome you back on a return visit to Quezon City.

6/10 – Okay

Mayari, France

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Accessibilité de l'établissement et personnel à l'ecoute. Par contre, les chambres coté rue peuvent etre bruyant des très tot le matin dû aux transports. Cela empêche le sommeil.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von ACueva am 16. Mai 2019
Thank you for taking the time to give us your feedback about your stay at our hotel. Our lively neighbourhood is what makes our location attractive to travellers. We have rooms that don’t face the street on the north side of our property, those are upon request. Best regards and we hope to welcome you back at the hotel.

8/10 – Gut

Angel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not a bad place but will never be my first choice
I stayed here when I visited the Philippines for 5 days, breakfast was good, room was so-so, I asked to change my room because of some black mold in the bathroom, the front desk was a little extra and wanted to charge me 5,000 pesos additional for hiring a private makeup artist to go to our room to prep us for an event. they were respectful but it just felt a little awkward with them because they have issues when you have visitors. Will definitely not book here ever. I preferred my stay at Hotel Jen in their executive suite. It was way worth it. I almost upgraded my room just to get a better bathroom but the pricing was just ridiculous. Thank you though to hotels.com for giving me a better pricing (exclusive pricing for members) because I wouldn't want to spend more with them after the weird treatment I received from them.
Aufenthalt von 2 Nächten im April 2019
Antwort von ACueva am 16. Mai 2019
We appreciate you taking time to provide us such a detailed feedback about your stay. We apologise that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to concern departments. We do hope you give us another chance as we will definitely improve our services.

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff are friendly and accommodating. Food is delicious. However, bathroom amenities need to improve (hard towels, no hairblower, no face towel, etc.). Also cleanliness need to improve. There were little cockroaches in the room during our last night.
Aufenthalt von 5 Nächten im April 2019
Antwort von ACueva am 16. Mai 2019
Thank you for your candid feedback. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. However, we are sad to hear that you were not satisfied with some services. Please note that this information has been passed on to our concerned department. Despite this, we hope to be able to welcome you back in our hotel.

8/10 – Gut

Stephen, Jalan Werkudara

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Nice spot. But eat out
Nice hotel but a bit run down and price for meals and drinks was excessive. Especially when you can buy meals and drinks 50 metres from the hotel for local prices. Its clean and staff are lovely
Aufenthalt von 1 Nacht im April 2019
Antwort von ACueva am 16. Mai 2019
Thank you for taking the time to give us your feedback about your stay at our hotel. Our lively neighborhood is what makes our location attractive to travelers. Our rates are comparable to similar hotels in the area, as we feel we provide some of the best value because of our prime location and personal service standards. We’re sorry that this was not your impression this time around. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. Best regards and we hope to welcome you back at the hotel.

6/10 – Okay

GuiaTrinidad, Singapore

Mit der Familie gereist
Space was too small, food is super expensive, facilities are quite old
Aufenthalt von 1 Nacht im November 2018
Antwort von ACueva am 17. Mai 2019
Thank you for taking time to write us a review during your recent stay. We do advertise our room sizes on our website, and its sizes are matching with the standards of any first class hotels in the area. We greatly appreciate your comment about aspects of the room that need updating. The management will soon implement upgrades so we can continually offer a well-maintained and comfortable atmosphere. Best regards and we hope to welcome you back at the hotel.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were friendly and accommodating especially the Jay, the Bellhop, and Derrick who works in the hotel's cafe. The room was a little worn down, but otherwise very roomy and clean.
Aufenthalt von 9 Nächten im April 2019
Antwort von ACueva am 16. Mai 2019
Thank you very much for taking the time to give us a review during your recent stay with us. We truly appreciate your kind words about Jay and Derrick. It’s definitely a boost for us every time we hear positive reviews such as this. Rest assured that we have raised the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2019
Antwort von ACueva am 16. Mai 2019
Thank you for taking time to review our hotel. We look forward to welcoming you back to the hotel in the near future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im März 2019
Antwort von ACueva am 16. Mai 2019
Thank you for taking time to review our hotel. Your patronage is truly appreciated and we look forward to welcoming you back in the near future.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Good value for - shame swimming pool out of action
Very good value for money, one of the best (Australian) red wines ever had and LOVED the chocolate brownies with meringue ontop for breakfast. Slight bitter taste in mouth from staff constantly stating I had not paid for things, even though I had. Chose it as close to Philippine Heart Centre and my Dads triple bypass surgery but dismayed to find no outside loungers and swimming pool under reconstruction - one of the reasons I booked it.
Aufenthalt von 6 Nächten im März 2019

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It is a very old hotel needs a update and some strong cleaning the pool had mold all over the walls terrible
Aufenthalt von 2 Nächten im Februar 2019
Antwort von ACueva am 31. März 2019
Dear Guest, Thank you for taking time to write us a review during your recent stay. We are in deep regret and we sincerely apologize that your stay fell short of expectations. Our swimming pool is already schedule for some rehabilitation that will enhance the use of the pool, but please know the management is committed to ensuring our facilities are well maintained and functional to experience by our valued guests. Rest assured that your feedback is well noted and it will help us in improving our facilities and services further.

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
What I like with this property is that the staff are all friendly, polite and accommodating. The location is superb and the food is excellent, the free breakfast is good. What I don’t like with the property is that it is so old and needs renovation. The bathroom has moulds and the room smells “mouldy”. The TV is so small maybe around 15 inches and wifi is so slow.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von ACueva am 6. Feb. 2019
Thank you very much for taking the time to give us a review during your recent stay with us. Thank you for your kind comments about our location and food offerings. We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. However, we apologize for the intermittent wifi connection, mould and other concerns. Rest assured that we have raised each of the feedback that you shared to our Management team so that we can address your concern directly. Best regards and we hope to welcome you back at the hotel.

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
expensive, outdated
mediocre for the price paid; the reason for the price is its location. reception wasn't that accommodating.
Aufenthalt von 3 Nächten im November 2018
Antwort von ACueva am 20. Feb. 2019
Dear Guest, Thank you for taking time to share your review for the hotel. While we are pleased to hear that you find our location to your liking, we apologize that you felt rude behaviour from our staff. You can rest assured this issue will be looked into to avoid recurrence

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2019
Antwort von ACueva am 6. Feb. 2019
Dear Guest, Thank you for taking time to review. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future.

2/10 – Ungenügend

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
had to change room 3 times. 1st was the original room. no hot water 2nd room after taking shower noticed that there was no airconditioning (broken). followed up in front desk. front desk was slow, had to go directly to front desk and wait for 15 mins. front desk manager had to talk to me to apologise. moved to another room. really had an unpleasant experience there. staff was disappointing and lacking of proper customer service
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Acueva am 18. Feb. 2019
We are thankful for your constructive review following your recent stay. We apologize for your unpleasant experience that you have to transfer several times just to have the ideal hotel accommodation. This matter has been communicated to our Housekeeping. We are sorry that you felt disappointing behaviour from our staff, you can rest assured that this issue will be looked into in order to avoid recurrence. We appreciate your feedback as it enables us to improve our standards.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Dezember 2018
Antwort von ACueva am 6. Feb. 2019
Dear Guest, Thank you for taking time to review. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future.

2/10 – Ungenügend

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
私が同行できず、妻が一人で三日泊まりました。彼女の体験を述べます。 「都市内のリゾート」とういう感じの施設です。プールもプールサイドもくつろげるし、従業員の方々もとても親切。 ただ問題は「宿泊する」には、お奨めできないなあ、という感じです。 ・部屋に使われている芳香剤が、馴染みのない「エスニック」テーストなものであった。翌日から使わないようにしてもらった、とのことです。これは個人の好みの範囲ではあります。 ・WIFIが全く使えない。昔のフィリピンような状況で、動画での会話だけでなく、lLINEの音声でも、つながらいませんでした。ロビーからは大丈夫でした。 ・木曜の夜ですが、宴会がありこれが午前3時を過ぎても、カラオケ大会が大音響で続いたそうです、眠れないためにフロントにクレームにいったら、フォラントの女性はカラオケ大会に注意はしてくれたものの、音が少し下がっただけ。その女性は、申し訳ありませんと、妻にカフェラテを作ってくれたそうです。 以上、このホテルは、沢山の方が利用してる「地域のリゾート」的な施設のようです。それはそれでよいのですが、「宿泊」はお奨めだきないですね。
Aufenthalt von 3 Nächten im Dezember 2018

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
役所近くからか道路・廻りもきれいでゴミなど散らかっておらず、清潔な印象でした。結婚披露宴も行っており、高級感のあるホテルでした。
Aufenthalt von 6 Nächten im November 2018

8/10 – Gut

Juvy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im November 2018
Antwort von ACueva, Manager am 21. Nov. 2018
Thank you for giving us a perfect rating. I am sure or entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back again soon!