Thank you very much for review for your kind review. We re very happy you liked your stay with us. We hope to see you again

Vielen Dank für diese hervorragende Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen.

Thank you so much to have chosen our Riad and for the great review you wrote. We are very happy you liked your stay with us and we hope to welcome you for another occasion.

Vielen Dank für Ihre Meinung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, Sie bei einem späteren Anlass wiederzusehen.

Vielen Dank für Ihre Bewertung. Es war uns eine Freude, Sie kennenzulernen, und wir hoffen, Sie wiederzusehen.

danke schön !

Vielen Dank für diese hervorragende Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wiederzusehen.

Vielen Dank, dass Sie unser Riad für Ihren Aufenthalt in der Medina ausgewählt haben. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Wir hoffen, Sie ein anderes Mal zu sehen.

Liebe Anne, Wir danken Ihnen, dass Sie unseren Riad für Ihren Aufenthalt in Marrakesch gewählt haben, und bedauern natürlich, dass Sie aufgrund der Abrechnung der Nacht einen schlechten Eindruck haben. Ich gebe zu, sehr überrascht zu sein von Ihrer Enttäuschung und Ihrer Reaktion, die nach 5 Monaten Ihres Aufenthaltes bei uns eintritt. Wir hatten Ihr Problem tatsächlich per E-Mail besprochen und Sie stimmten der Vereinbarung zu. Sie wollten Ihre Reservierung ändern, aber es war nicht möglich, Sie zufrieden zu stellen, da wir voll waren. Da Sie über Expedia eine nicht erstattungsfähige Buchung vorgenommen haben, war es uns nicht möglich, Sie zu erstatten. Sie haben davon gewusst, bevor Sie überhaupt zu uns kamen. Wir sind in der Tat ein kleines Unternehmen und eine Absage in letzter Minute bleibt ein großer Mangel. Während Ihres Aufenthaltes haben Sie dies nie als Problem erwähnt: Es ist jedoch schade, dass Sie uns an Ort und Stelle Ihre Meinungsverschiedenheit nicht gemeint haben, wir hätten darüber persönlich sprechen können ... Ich hoffe, du hattest einen schönen Aufenthalt.

Liebe Sarah, Vielen Dank, dass Sie sich für unser Riad entschieden haben und für die großartige Bewertung, die Sie geschrieben haben. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat, und hoffen, Sie zu einem anderen Anlass begrüßen zu dürfen.

Thank you so much ! Happy you liked your stay with us

thank you so much !

Dear Irene, Thank you so much and happy you liked your stay. It will be our pleasure to welcome you again

Thank you very much for these 5 stars !

Thank you dear Ranjit ! It has been our pleasure to welcome the 4 of you. We hope to see you again

Thank you so much for your recommandation and positive review. We hope to see you again

Dear Nastaran, Thank you to have chose our riad for your anniversary. It was our pleasure to welcome you. we are happy you liked to be upgrade. We hope to see you another time.

Merci beaucoup pour cette très bonne note. Noue espérons d'avoir le plaisir de vous revoir

Chère Andreanne, Mille mercis pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour chez nous. Nous espérons que vous avez également apprécié votre excursion dans le désert, cela a été un plaisir de vous rendre service avec l'annulation impromptu du prestataire que vous aviez initialement réservé. Nous espérons avoir le plaisir de vous revoir.

Thank you dear Chun, it was really nice to welcome you. We are very happy you liked your stay and we hope to see you again !

Dear Chizoba, It seems you didn't like your stay with us, but it would have been interesting to know the reason why… We asked all the time at our guests during the stay if everything is fine. We are surprised to learn know you haven't been happy. We are sure the previous guest will trust the other reviews who give arguments and for most of them it's positive and won't take care of your bad review with no explanation. Anyway we hope to see you again and hope to clarify something which, we are sure, is only a misunderstanding.

Muchas gracias. Estamos encantados de que haya disfrutado de su estancia. Estaremos encantados de recibirte de nuevo

thank you for your review. We hope to see t-you again

Thank you so much dear Stephanie for your warm review. We are very happy you liked your stay. Greetings to you (especially from Glouglou ;-))

Thank you dear Robert.It was really nice to meet you.

Dear Nicholas, It was ou pleasure to welcome you and your father. We're happy you liked your stay with us. You're welcome if you want to come back

Thank you very much. We hope to see you again !

Thank you so much. Happy you liked your stay with us. We hope to see you again

Thank you Shakil. It's nice to read you liked your stay. You are welcome if you come back !

Thank you very much ! Hope to see you again

Mille mercis pour votre avis. Nous sommes ravis de lire que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir lors d'une prochaine occasion.

Thank you so much, Natalie and Peter, for your kind review and your recommandation. We are happy you liked your stay with us, it was our pleasure to meet you and we hope to see you again.

Thank you very much for your review and recommendation. We are really happy you liked your stay with us and we hope to see you again.

Thank you, Maria, for your review and for your recommendation. And we hope to see you again at Riad Houdou Marrakech.

Muchas gracias, querido Carlos, por haber elegido nuestro riad y gracias por tu elogiosa reseña. Esperamos tener el placer de volver a verle en una futura ocasión.

Thank you so much for your kind review. We are happy you liked your stay with us, it was our pleasure to meet you and we hope to see you again.

Thank you so much for this review ! Happy to read you like your stay.

Thank you so much for your really lovely review. We are happy you liked your stay with us. It will be our pleasure to see you again

Thank you so much dear Sydney. It was a real pleasure to meet you and we are happy you liked your stay with us.

Mille mercis pour votre avis. Nous sommes ravis de lire que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir lors d'une prochaine occasion.

Hello, Thank you for your review and happy to read that on general you have appreciated your stay with us. Honestly, we expected you write something wronger in reason of the non-alcoholic zone in the riad. really sorry that we don't serve alcohol has been difficult for you… I don't why this had to be written in the booking condition on Expedia. You have decided to travel in a muslim country, so you can expect to have difficulties to find alcohol. Anyway if this was so was so important and necessary for you we have indicated you where you can find. It's not as you wrote at 20 minutes by walk but at 5 minutes from the riad (The Foundouk restaurant and le Trou au mur, both have license). You have chosen to stay in a Medina and it's protect place where it's difficult to find alcohol. About the cash paiement, it's written in our website condition, it's indicated in our first welcoming email and finally we repeated it to you when you arrive. Your final bill in cas was less than 100 euros, which is not so much to pay in cash… About heater, in common zone of cours it's winter and the courtyard I open. But in the evening there is a roof and gaz heater and in dining room there is a fireplace and electric central heater. Marrakech is at only 1 hour from the mountain and of cours educing winter time it can be cold. But I'm surprise about this review because meanwhile I wore wool pull over, you wore simple Sumer tee-shirt…  Happy that anyway you find your room warm. I'm really sorry about this and appreciate that anyway you have liked the friendliness of our staff.

Muchas gracias por tu opinión. Estamos encantados de leer que disfrutó de su estadía con nosotros. Esperamos verte de nuevo en una ocasión futura.

Chère Nathalie, Nous sommes ravis que vous aye apprécié votre séjour. Nous espérons avoir le plaisir de vous accueillir de nouveau.

Thank you so much to have chosen our Riad and for the great review you wrote. We are very happy you liked your stay with us and we hope to welcome you for another occasion.

Dear Nico, It's difficult to give explanation about a bad notation when there is no review. Anyway, we think to know why you have let a bad notation after your stay in our guest house. You wanted to have an early check-in which was complicated for us but our maid has the best she could to clean and tidy up the room. Because you have had a red-eye-flight you were exhausted and you have slept during all the afternoon with the AC. When you went out, you said everything was fine in the room. When you came back around 10 pm, you have tried several time to use the AC and maybe because you have switch on and switch off several times the AC remote, without waiting the time for the AC to start, you have blocked the system. You went down and ask us to give you another room, if not you didn't want to stay anymore in the riad. Fortunately, we had one bedroom available and we have settle you in this new room. On the morning, you apologized about your reaction of the night before and said with jet lag you felt very nervous. Anyway, to be excused of the issue with AC (which finally worked but because of the multiple sollicitation was out of order the day before) I had done a discount of 20 %. At the check out, you said everything was perfect… You can imagine my surprise hen I saw this bad notation, and if there is anything else than your "issue" with AC, I will be happy to know it. really sorry if don't enjoy your stay and anyway I hope to see you again to not keep a bad idea of us.

Merci à vous pour cet avis. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir bientôt.

Dear Sam,  We are really happy you liked your stay with us and we hope to see you another time.

Muchas gracias, Oscar, por esta excelente reseña. Estamos encantados de que haya disfrutado de su estancia y esperamos volver a verlo pronto.

Dear Andrew, Thank you so much to have chosen our Riad and for the great review you wrote. We are very happy you liked your stay with us and we hope to welcome you for another occasion.

Considering your bad notation, wee are sorry you haven't be happy with us but in fact you had made the choice to not come at the riad. A few days before you ask to cancel for free your reservation. As written on our booking conditions and as you know it, we charge 100% a last minute cancellation. We are a small structure and for us it's a big lost we ca't afford. By revenge, you have let this bad notation, which is your right. It's a pity you didn't came and in spite of this we hope you will give us another chance if you come back at Marrakech.