Hôtel près de McMahan Plaza Shopping Center, Louisville, Louisville

« yes »

« The front desk person was not friendly, and not helpful. We had a dinner that was suppose to be deliver »

« I was in a crunch for location. This hotel suited my needs. I was told upon check in they would only clean the room once every 3 days. Not ideal, but nothing I couldn't deal with. However, I checked in Tuesday and by Saturday, I had not had one cleaning service if even to refresh towels. I did ask to make sure they would come on the 3rd day but that didn't happen. It seems they are short on staff. I did request more towels and was able to go to the front desk to collect it. Also, the side...

« Friendly staff! »

« Conforme à mes attentes, seul bémol, je suis resté 9 jours et pas eu de ménage de fait »

« Staff went above and beyond with gracious hospitality and attention to detail. Rooms were immaculate and comfortable. Thank you! »

« Friendly- clean »

« Clean and friendly staff! »

« I was on Concierge level - a first for me. The room was amazing! Concierge level had a separate lounge Mon thru Friday for Continental breakfast. On Saturday I had to go to main restaurant for breakfast where it was very understaffed, they ran out of many main items early, they didn’t speak English (cook said 5 minutes for everything and I waited 30 minutes and didn’t get my item; server didn’t understand Earl Gray Tea), and the selections were much less than what was available at concierge...

« Heard the car traffic from the interstate »

« Our stay at this Hotel was amazing. From friendly service going above and beyond expectations to be helpful, to rooms that were modern, clean and welcoming and a good breakfast selection. I absolutely recommend this hotel and supervisor Karen ;-) A life saver! »

« Qualité prix #1 »

« I stayed in a handicap room, and the walk-in shower drained out the bathroom door. I did bring it to the front desk's attention. They knew already. I just asked for extra towels to soak up the water everywhere. You can tell they are trying to make it look upgraded but if you look closely, they didn't replace, just painted over items. No pool, but had a washer and dryer. The breakfast was lacking, with not a lot of fresh choices. Forks/knives provided were the cheapest, bent even when trying to...

« Do not judge a book by its cover. They are doing renovation in the area around the hotel. Once you find the small entryway you will see a beautiful hotel. Inside is wonderful. Staff was kind and on top of everything you wanted. Bar in lobby. Food on premises or within walking distance. Grocery store a 1/2 block. We would stay there again. Very clean and quiet rooms. »

« Everything was great »

« Accueil tres sympathique par Erik. Chambre tres correct. Belles decoration Halloween »