From arrival to departure our stay at the Mercure was great. The lady at reception was a delight and made us feel welcome. We were upgraded to the superior king room which had a great view of the city. The room was very quiet. The bed comfortable. We really loved the bathroom with a beautiful walk in shower.
The only down side was the pool as it was supposed to be 31 degrees but it was no where near that temperature. Very cold to the point where we couldnât swim without freezing. Probably good in summer but not winter.
Great location and views, brekky was good although with the asian food options in Shoppingtown you might be better off walking there.
Staff were on point and really efficient and friendly. I'll stay again no hesitation.
The staff did their best but they gave away our accessibility room with two beds. I paid $224 to sleep on a rock hard rollaway that hurt my back. The 2nd night my 85 yo mum couldn't shower because we had to move to have an ordinary two bed room that was tiny with no access for her walker. You'd think they would have discounted the rate for their mistake but the best I got was a refund on the 3rd night which I cancelled. My mum wasn't happy and very pleased we left early. The small rooms made her feel unsafe with tripping hazards without her walker. The staff had to bring a chair for her to sit on or she had to sit on the bed! It is NOT elderly friendly at all yet the staff were kind but very limited in what they could do. Not impressed really. Not sure if we can come back next year.
We planned to stay here as an overnight stay. We were very impressed with the staff and facilities and the room was fantastic and well appointed, easily stay here again.
Whilst the stay was good.
My food order received were cold chips and a soggy melted choc Top.
The water bottle in the room was used and not changed out
Swimming pool was closed for maintenance
Convenient location, little diffixmcukt to find at first. A little over priced but we enjoyed our stay and the staff were amazing, nothing was too hard