2/10 – Ungenügend
Laura K.
17. Sept. 2025
Verbesserungswürdig: Sauberkeit
Absolutely DO NOT recommend this property. We arrived at the property after the advised check in time due to delay in flight, and 'cleaner' was inside the property still. Advised us that the oven hob gas was faulty and was sparking every few seconds - told us she had told the property management however they wouldnt fix it. Property was dirty - floors did not appear to be vacuumed, stains and dirt on couch, cushions, strong odor in main bathroom. No toilet paper supplied at all.Carpet damaged and most curtains damaged in all the rooms. Documents found in property indicating it may have been used improperly by previous guests.Contacted the property support for help - mainly around the gas hob due to safety - support was not given and phone call terminated by staff - attempted to send photos as requested through email however email did not work.No resolution or support given and phone calls not answered when attempted to clarify email address for evidence of issues.Overall terrible service, dirty apartment and felt unsafe due to someone being in the property when arriving.
Laura K.
Aufenthalt von 5 Nächten im September 2025