2/10 Horrible
Mary, California
26 nov. 2017
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great staff. Sub-par facilities
First things first. The staff was very very nice and deserve the 5 stars I gave them.
With that being said, the facilities were awful. The room was sub-par for the rate I paid. I should have just stayed at the nearby Best Western and would have had better accommodations for $88.00. Instead, I paid $116.00 for what looked like a walk-in closet with a bed in it. The room had a musty odor of stale cigarette smoke and old water damage. The bed was a full size and not the queen size I requested. A full size bed is very difficult for 2 adults to share. There were only 2 small accent pillows on the bed. I had to ask for ones to sleep with and the staff had to go find some because they didn’t think there were any extras. There was a refrigerator in the room but it didn’t work. The AC/heating was unit was not working properly and only the fan blew air. We were told the only way to stop it was to unplug it from the outlet because the control panel was broken. The door of the room was wooden-framed and all glass, and it was difficult to lock the deadbolt to secure the room. There were only thin, lace curtains covering the glass and no way to cover them for privacy. Any one could have stood 20 feet from the door and easily watched us sleeping, or broken in and stolen our luggage. We were supposed to have internet access but did not. A tv channel listing was provided with a list of 20 channels. Unfortunately, only about 5 or six of them actually worked. i will never stay here again.
Mary
Séjour de 1 nuit en novembre 2017