2/10 – Ungenügend
Sophie S.
12. Aug. 2024
Verbesserungswürdig: Sauberkeit
Not trustworthy
I am very disappointed to be writing this review. The owner was very kind, but overall not receptive to the major issue we had. Three friends and I, all aged 18, were locked out of the apartment for an entire night. We had this apartment booked for two nights, and at 2 in the morning our first night, we arrived to the apartment only to find the key pad was dead and was not working. We then spent the next 9 hours in a car, as thankfully my father was in the city at the same time. I have no idea what we would have done if he wasn’t. It was incredibly dangerous, and even though we missed an entire night at the booking, we were barely offered a refund. I am disappointed, as the location was beautiful, but my friends and I were put in serious danger. Even after we were finally able to reach the owner at 8:00 am, we could not enter the apartment until 11:30 am. After we contacted VRBO, the owner claimed there was nothing wrong with the keypad at any time. I am disappointed and do not want this to happen to anyone else, especially not young women.
Sophie S.
Aufenthalt von 2 Nächten im August 2024