It’s unfortunate that I have to leave a low rating because the property itself is beautiful and the setting is stunning but the communication of management and the customer service is lacking to say the least.
The check-in process was unnecessarily complicated and tedious. I put the street address provided in the listing in my GPS only to discover upon arrival that the GPS cannot take you to the exact address. I call the host and explain the situation and she tells me that I need to check in first at the office that is a 30-minute drive away (there was no mention of this in the arrival instructions). Then I find out that the cabin can only be accessed with an off roading vehicle (in the listing it only says at the very bottom that a 4-wheel drive may be necessary—that is an understatement). My group had to haul all of our things by hand up an incredibly steep hill to the cabin (had we known that we would have had to do that in advance, we would have packed very differently).
All this being said, after we got settled in, we had a great time at the cabin and thoroughly enjoyed the stunning scenery. Everything was great for the rest of the stay.
Then after arriving home, I discover that we left some
items in the cabin, I write management about this and ask if I can pay for them to send the items to me, they respond with “we don’t care to send items so you’ll have to go to USPS and pay for a label and send us the label first”…wow so much for southern hospitality...