2/10 – Ungenügend
Jeremiah T.
6. Dez. 2024
Verbesserungswürdig: Sauberkeit
Bait and Switch
Two days before our trip Brent the property manager calls to let me know that the 3 bedroom we had booked was no longer available. He moved us to a 2 bedroom and promised some compensation . When we arrived we were met with a room that wasn't clean and when we went to go to bed found that there was no sheets on the bed. We called the property manager and no one responded. We went and found a lady mopping in the lobby, but she said she couldn't help us. We had to sleep on a bed without sheets. The pools that are indoor are all out of service in the building and you have to walk around the building to go to the beach because they are working on the back. The view was good. The property manager promised compensation and a free night neither of which have I seen a week later. I emailed him and finally got a call from him upset that I said he and his team were unprofessional. I would recommend staying elsewhere! The AC wasn't working and the elevator went out as well during our 3 day stay! It wasn't a pleasant experience to say the least!!
Jeremiah T.
Aufenthalt von 3 Nächten im November 2024