Städtereisen Neluwa

Very idyllic & modern property in the middle of the Jungle. Outstanding Sri Lankan food & great hotel stuff, which was very helpful during our stay. Indunil and the manager took personal interest in taking care of our every need. Our room was exquisite and the waterfall nearby is spectacular.

Alles top

We stayed at this hotel for six nights and overall we were very satisfied with our experience. We booked and paid through Expedia, and the check-in process was smooth and quick. Upon arrival we were welcomed with a refreshing drink and a cold towel, which was a very nice and thoughtful gesture after a long journey. The rooms were comfortable and in good condition. They were clean and well maintained, and considering local standards in Sri Lanka, the level of cleanliness was absolutely fine. Some minor renovation or refreshing could make the rooms even better, but this did not affect our stay in any negative way. The food selection was excellent, with a wide variety of dishes, and everything we tried was delicious. Both breakfast and dinner offered plenty of choices, and we always found something we really enjoyed. What made our stay truly pleasant was the staff. Everyone was very kind and friendly, from the restaurant team during breakfast and dinner to the room attendants and the staff at the pool towel desk. We always felt welcome and well taken care of. Overall, we had a wonderful time here and would gladly return in the future. Thank you to the whole team for making our stay so enjoyable!

An average hotel pretending to be a luxury hotel, I've stayed at several Anantara properties. This by far would be the lowest rated of the lot. Located in a not ideal area. Not a nice beach and the lagoon is not particularly beautiful either. Service, especially in the main building and main restaurant, is inadequate in relation to the standards of an Anantara resort. The restaurant is like a waiting room in a train station and you constantly feel like a volunteer in a kindergarten. ...... There is no question of relaxed dining in a luxurious ambience here. Photoshop has also done its job here with the official pictures. The quality and selection of the food is mediocre, especially compared to other hotels (we know what we are talking about as we were guests in 6 excellent 5 star hotels during our round trip). On top, food and drinks are totally overpriced (sometimes 3 times the price of better 5 star hotels in the country........Pizza Magaretha 18 US $.... with what justification remains a mystery to me. No value for money! Maintenance on buildings are needed especially on the pool decks ……never saw a 5 star hotel neither any anatara in this bad shape. Fish smells from the head my regards to the poor management of the hotel….. totally overpriced hotel with poor facilities. We are very disappointed with this Anantara Resort because it does not have the usual standard and totally overpriced........ Travel 174 km south to Tangalle and check at Anantara peace heaven !