Luxushotels Niagara Falls

"Absolut atemberaubender Blick auf die Niagara Fälle"

"Grandioser Blick und ein riesiges Zimmer"

"Nice hotel in a good location. The fallsview room was spectacular. Especially during the night with the falls illuminated. "

"Location of the hotel was good. After 5 minutes of walking you were right in the middle of everything. Also, staff at the front desk was very nice. Totally unacceptable: the room was very dirty. After arriving in the room, the carpet was full of crumbs, dust, potato chips, some rubber bands and the cap of a bottle. Also, the linen of both beds were backwards. One had a red stain on it. Bathroom looked clean. We left for a while and told the front desk about it. After coming back, room was cleaner but not clean. Linen was changed, room got vacuumed, but not too well. Still some crumbs, a rubber band and dust (also on furniture). Picture was sent to the hotel. Breakfast was included and was basic but ok. We didn't like the plastic forks and knives and the paper plates. But that's probably just our preference. I'd think, it's probably cheaper to wash real plates than throw away tons of waste every day. Conclusion to all of this: location is good, friendly staff but the room was unacceptable (and quite old) because it was just too dirty. Even after complaining. "