Luxushotels Northwest Rochester

„The property sits in a very nice environment. Service was quite different by department. Breakfast service was great, personal customer oriented and very friendly. Reception desk at times confused. The bar closes at 11pm, that's ok, but having the area 5mins later cleared by security is competely overdone. As the area is so nice, the hotel is frequently used for weddings (4 weddings on one weekend!). That`s a stress for the staff and for the other guests. The quiet environment is not as quiet ...

„the hosts were fantastic and my room was cozy exactly what i needed for the weekend “

„The HVAC units are a huge problem here. They’re mounted on plywood in each room and are terribly loud. Very difficult to sleep. You can hear them roaring in the hallways too. Many people were complaining and trying to find quieter rooms. HUGE issue if you want good sleep. “

„The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated.“