I should have realized when only one review was visible that this was not the property for us. With the pandemic and an approaching wedding I needed a place that would fit our family and this was affordable and available. While the house itself is nice enough although the bedrooms have outdated plumbing, the kitchen views are spectacular and some effort has been made to update the kitchen plumbing and some appliances. The remainder of the house probably needs to be updated as well. The house was NOT clean upon our arrival and when we got there the offices were closed and with family arriving the next morning I found myself at Publix purchasing bleach, gloves, rags, and Mr Clean sponges. Here is what I noted on the card we left on the counter for the cleaning staff:
One toilet was filthy and needed to be sanitized - half bath in the kitchen.
One toilet needed tinkering to flush at all (hallway bathroom downstairs).
Sand and dog hair all over blue couches and need to be vacuumed and rolled with a lint brush
No working light in the kitchen half bath and no lightbulbs to fit the socket anywhere. (We had to use a generic bulb we found downstairs).
No lightbulbs over the sink in the upstairs bedroom bath - we found replacements downstairs and used all of them
Roaches in kithcen cabinets next to the stove/microwave area
Banisters going down the staircase were filthy with years of sweat and dirt and had to be scrubbed down and sanitized.
The coffee pot was filthy and had to be scrubbed. before first use.
Lines were included but no dish towels or wash rags anywhere - so we also purchased those.
Considering how much we paid for the rental and the cleaning fee we expected better. We will not be back at this rental.
On a good note, when I called the rental agency they were very helpful and told me to give them my concerns, write detailed notes on the card and also post online. They also offered to have the cleaning manager come out and clean again but we had family arriving shortly and just did the work ourselves.
Honestly, I am not sure if this was a typical issue or if the house had been empty for a while and had not been cleaned in months.
Regardless, with what we paid this was not acceptable.