6/10 Satisfaisant
Evan G.
4 août 2025
Les points faibles : Propreté
Home not as advertised
House was advertised as “large and luxurious.” Spacious - yes; luxurious - no. We spent our first day cleaning! Black stains in kitchen sink, toothpaste on bathroom sink, hair in tub and fridge, floors dirty. Also, these items didn’t work: outlets in upstairs bathrooms, TV in main room, fan in sunroom, light over kitchen table, outer deck lights. Towel bar in upper hall bathroom was broken out of wall, two handles broken off of kitchen cabinets, sliding door lock was broken, and dishwasher completely yellowed inside. Worse, the dryer didn’t work! We informed the real estate agent. She scheduled the dryer to be fixed and she reimbursed us one night’s stay due to the cleaning; however, we were given the run-around on the other items and they were never fixed. She said she rented this house in the past and no one complained. That comment was off-putting because the fact that these items were inoperable is not a matter of customer perception; either they work or they don’t. Ultimately, we fixed the TV and the towel bar ourselves. Who wants to spend vacation time cleaning upon arrival and making repairs? On the upside, the property is on a quiet street, does have beautiful water views, and our son enjoyed fishing from the dock. Upon return home, a phone call was made to the owner of the real estate company. She listened graciously, expressed disappointment in the way the agent ignored our concerns, and said she would make sure this did not happen to any future renters.
Evan G.
Séjour de 14 nuits en juillet 2025