Beware. The listing shows pictures of a pristine pool, and beautifully appointed, fresh, clean living spaces. We were extremely upset to find the pool was filthy with cracks and chipped bottom, the carpets in all bedrooms were filthy, and pieces of furniture inside and out, as well as the shade awning, were frayed and in disrepair. The pool was not only filthy - pool walls and bottom covered in algae - there was a large, jagged area of the pool bottom that had chipped away, creating a safety hazard!
We went straight to the management offices to find solution, as the conditions were not at all what we thought we khad paid so much for, and had anticipated for so long. We weren’t able to use the pool or the bedrooms because of how dirty they were. They tried to suggest the yellow film and brown spots were merely from high winds and pollen. We disagreed. The best they could do was to have the pool and rug cleaned ASAP. We were told that they would both be sent immediately and we would receive compensation for these issues - still haven’t received any.
The next morning, the carpet cleaner said the carpets were so saturated with dirt and stains they required full deep, wet clean and extraction. The carpets were cleaned thoroughly; however, they would not dry for another full day. We had to keep all of our belonging in the living room and only access the bedrooms to sleep for the first two days of our stay.
The pool cleaner came the second day. He said the following: it wasn’t a good idea to use the pool until he was able to clean, sweep, vacuum and add a significant amount of chlorine; the yellow film had nothing to do with winds, or pollen, but was an overgrowth of algae, and the brown spots were an even more problematic brown algae; the pool would look pretty good by mid week, but there are issues that would never let it to look like the pool in the listing photos (clearly taken long ago); brown algae would probably take more than a week to go away; crack in the filter/filler so it runs constantly and allows all chemicals to seep out of the pool; without daily clean/chlorine the algae wouldn’t go away. We weren’t comfortable using the pool the first two and a half days of our vaca! By mid week the pool looked ok but still had the brown spots and some yellow. Yuck!
This really put a damper on vacation. These issues weren't mentioned in the listing and should have been fixed BEFORE we arrived! We felt like we were tricked!