Vacances de Phnom Sruoch

Check-in was a very unpleasant experience that I wouldn’t wish on anyone arriving at a hotel in the evening. My friend was refused accommodation on the grounds that the ID was in the old format. A few weeks earlier, in the same situation, this had not caused any problems. On the same trip, there were no issues at the other hotels. An attempt to contact the manager was met with contempt. We therefore had to find another hotel in a hurry. We had three more nights booked; we tried to get a refund for all four nights via hotels.com: unsuccessful. So, we had to book another hotel, incurring further costs. A written request for clarification was sent to management – the response boiled down to: you should be aware of Cambodian regulations. I did not ask for written proof of this rigid adherence to detail; Khmer is a delicate language… The hotelier’s trade is hospitality; putting people who have booked and paid out on the street is disgraceful. To return to the regulations, the management does not apply the same strictness when the stakes are incomparably higher. The hotel’s only staircase is therefore the emergency staircase. And before reaching the exit, it leads in the corridor of the kitchen, the main source of fire outbreaks. Better still, there is a door in this corridor with a latch fitted on the outside. Welcome in case of emergency. The good news : warm water and AC (noisy but working).

Hôtel impeccable, personnel aux petits soins et hyper bien placé

Les personnels accueillant, attentionné,a l'écoute, serviable 👍