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Bewertungen von Dreams Onyx Resort & Spa All Inclusive

4 out of 5
Dreams Onyx Resort & Spa All Inclusive
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

Bewertungen

8.6

Hervorragend

613 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
191 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
101 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
61 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

8.8/10

Ausstattung

9.0/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Meeko

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything ! It was so many options
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Felipe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Juancarlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was such an amazing experience for my husband and I ! Javier, from the moment we checked in the lobby was super attentive and helpful. Anything we needed, he was just a call away. He made it a point to inform us of all the daily activities that were happening at the Resort.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Ninosca

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Javier was the best!!!! Amazing concierge and amazing resort. 10/10 recommend! We also had an amazing waiter named Ramon at the Steakhouse! He was so kind and hospitable.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Derick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very clean and nice
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Veronica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Ignacio

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort with great food and drinks. The resort has plenty of amenities to keep the family entertained. My concierge Javier was extremely helpful. Definitely made our stay better. Great pool area that clean with plenty of chairs. Highly recommend this hotel
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Brayan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was great and was kept clean. Unfortunately, we got hit with unprecedented rain. Other than that, everything was great—everything you can expect out of a resort. The staff at the buffet could be friendlier. Last but not least, Javier (our butler) was excellent. Always polite, looking out for our best interest. I recommend Javier. He was a pleasure to deal with. He was constantly checking in on us and assisting as required. He and other bar tenders were always great to us.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff! I don't regret booking at dreams onyx.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Javier our butler was incredible! He made sure we had everything we needed.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Natasha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The experience was 10/10 Javier helped us so much, he sent special decor and dessert to room for my wife very nice! Great experience love to visit again!
Aufenthalt von 5 Nächten im April 2024
Antwort von Social Media Manager am 2. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Jessica

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Marilyn Ventura Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for a week earlier this month & it was fabulous! Check-in w/Felix was quick & easy. Javier was assigned to us for anything we may need. Javier was excellent keeping us informed & making suggestions where to eat & activities. He was amazing, there should be many more like him as he definitely impressed us with his attention. The ladies at the lunchtime ...Gabriella was awesome keeping white wine very cold for us. The guys on beach kepted our cool drinks coming. The beach was beautiful & surprisingly no seaweed. I would definitely go back & next time probably get the premier package to take advantage of the better drinks & pool area. There is a beautiful lazy river & also splash slides that adults too can definitely enjoy. The compound is easy to navigate on foot & they also have golf carts to help you get around. Also, you can go to the neighboring hotel, Breathless to enjoy the restaurants or shows. Lastly, no writs bands anywhere just check-in & get your keys!
Aufenthalt von 7 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice and clean, all the staff were very attentive and helpful with whatever inquiries we had. Our concierge Javier, was outstanding and was very helpful in setting up activities for me and my wife, he was available whenever we needed him and made the experience worth the money. I would definitely recommend and cant wait to come back
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was perfect. Javier was our concierge and made the stay wonderful for my wifes bday. Anybting we needed he got done from spa appointment, romantic dinner, dinner reservations and even setup surprises for her in our room.
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Eddie, New York

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and food was great. Service was awesome
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Corrin, Moosic

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love it here.
Aufenthalt von 5 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Dominic

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was my first time out of country and Javier did a great job of making my stay special . He was on top of everything we needed and kept us up to date with resort activities . I can’t even put it into words how great Javier was . Thank you !
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Aileen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay, excellent property, nice dinning experience, very friendly staff.
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Ashley

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spent four nights at Dreams Onyx with our family and two other familes. The beach and pools were the big highlights, especially the water park at the Explorers Club. The staff and service were great, but the food was OK.
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

guarionex f

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We got an upgrade from which made the stay even much better, Javier our VIP personnel helped and assisted so much throughout our 6 days. We had the best time ever!
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 – Gut

joseph P

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Javier is the best!
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Mirela

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First time in Punta Cana and I wasn’t disappointed. Definitely will go back at Dream Onyx. We had the best butler (Franklin) and we would love to have him again as butler. Great and clean resort, excellent food,great staff . Definitely recommended, you’ll not waste your money booking at Dream Onyx.
Aufenthalt von 10 Nächten im April 2024
Antwort von Social Media Manager am 26. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Alex, rego park

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dreams was very nice and clean. All the staff was very friendly. Javier our VIP concierge was very helpful setting up with our day to day activities. He also helped us with reservations and kept in touch with us to make sure all was good. Thank You Dream Onyx for a beautiful vacation experience with the family.
Aufenthalt von 3 Nächten im April 2024
Antwort von Social Media Manager am 26. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Nicole Lashawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Upon arriving at Dreams Onyx Resort and Spa in the Dominican Republic, my family and I were pleasantly surprised to be upgraded to the Preferred Club, where we experienced VIP treatment throughout our stay. From the private check-in to the attentive service of our Butler, Javier, every detail was meticulously arranged. Javier went above and beyond to ensure our comfort, even organizing dinner reservations and transportation. His daily communication was greatly appreciated. Staying here was an absolute pleasure, and we look forward to returning in the future.
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 25. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Nicholas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay. Javier was extremely helpful, he made our stay easier by providing useful information.
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 25. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Tamer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort definitely recommend
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Iyman

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dreams Onyx was amazing and great service. If you’re here make sure you talk to Javier and he’ll make sure you’re in great hands for everything!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 – Okay

Michael

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 – Hervorragend

Danielle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Javier the concierge is AMAZING!!!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our butler, Javier, was great. Reached out to us several times to make sure we were having a great vacation. Loved that he sent out the daily schedule as well. Bartender, rosie, at the splash lounge was excellent - drinks were delicious.
Aufenthalt von 5 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Jerson

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exellent experience at this resort thank you Javier for everything exellent service from Javier from day 1 to day of checkout I will be back for sure. Javier is very professional at his job very pleased with everything at resort my family enjoyed it.
Aufenthalt von 2 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Ivan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 – Gut

Madeline Martinez, Lares

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good for family
Aufenthalt von 5 Nächten im April 2024
Antwort von Social Media Manager am 18. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

ebony janay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 18. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 – Ungenügend

Martha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Desde el primer monento cuando llegue no tenian la habitación lista y la habitación que me entregaron fue de lo peor estaba sucia y usada parece que todavia la habitación no era para mi llegue a este lugar a las 9pm y fue como a las 3 am que por fim me entregaron una Habitación
Aufenthalt von 2 Nächten im April 2024
Antwort von Social Media Manager am 15. Apr. 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 – Hervorragend

Katherine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024

8/10 – Gut

Toekeyshias

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The Steakhouse was awesome! However, I didn’t care for the food at the buffet, Capers, or the Hibachi restaurant. A lot of tables in the restaurants are very wobbly.The water would not get hot in the hot tub in our room. Bathroom shower drainage needs to be fixed. Our safe wasn’t working when we got there. Loved the pools & beach. Need signs around the resort to help with direction.
Aufenthalt von 4 Nächten im April 2024
Antwort von Social Media Manager am 9. Apr. 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

8/10 – Gut

Ram

Gut: Sauberkeit und Personal & Service
One of the good places to go to vacation
Aufenthalt von 3 Nächten im April 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 – Ungenügend

Yamelkis

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Upon arrival I paid for preferred benefits where they offered things I didn’t get. I was assigned a Concierge name Javier who was condescending and rude. Mini bar didn’t cool, the food from buffet is disgusting and always cold. They knock on your door at random hours. The bathrooms shower was old the drain was broken and staff was rude constant. The supervisor of the cleaning crew is very rude, and unprofessional. The hallways are extremely dark at night they feel unsafe. They use solar lights so the lighting at night is very dark. Do not stay here! Save your money and go elsewhere. I recommend royalton and hard rock.
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

8/10 – Gut

Wayne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked- buffet food variety Can be improved- more cultural shows. It was quite Americanized
Aufenthalt von 6 Nächten im März 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 – Hervorragend

Sean

Aufenthalt von 7 Nächten im März 2024
Antwort von Social Media Manager am 1. Mai 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

SHEILA

Gut: Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 – Hervorragend

Tyler Hunter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im März 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Social Media Manager am 5. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 – Okay

LaToya

Mit der Familie gereist
Gut: Ausstattung
Staff at front desk nasty
Aufenthalt von 5 Nächten im März 2024
Antwort von Social Media Manager am 8. Apr. 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 – Hervorragend

Idalmis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media Manager am 24. Apr. 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 – Ungenügend

Myrna Leslie, Brunswick

Aufenthalt von 7 Nächten im März 2024
Antwort von Social Media Manager am 2. Apr. 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

6/10 – Okay

Sharon

Mit dem Partner gereist
The property was beautiful but had some issues with the food and the lack of beach towels available. Also could not keep the sliding door open to the room as there was no screen and so many flies were coming into the room - literally got 10 mosquito bites during my 5 day trip :(
Aufenthalt von 5 Nächten im März 2024
Antwort von Social Media Manager am 1. Apr. 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,