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Bewertungen von Finest Punta Cana by The Excellence Collection - All Inclusive

5 out of 5
Finest Punta Cana by The Excellence Collection - All Inclusive
Carretera Uvero Alto, Punta Cana, La Altagracia

Bewertungen

9.2

Wunderbar

795 von insgesamt 1109 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
177 von insgesamt 1109 Gästebewertungen haben eine Bewertung von 8 - Gut" "
75 von insgesamt 1109 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 1109 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 1109 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.2/10

Personal & Service

9.4/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kurt

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff members are super friendly. We had a excellent time.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort with amazing customer service! Will definitely return!
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Maria Gabriela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Facilities, beach, staff, drinks, spa and entertainment are excellent. It was difficult to get the upgrade we wanted but at the end it was solved.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Arsalan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was an amazing experience. I’ve stayed at Ocean El Faro and Majestic Elegance in the past, and they are no comparison to the Finest. All of the small details here add up to a very high-quality experience. The finishing and the choice of hardware and materials used in the building is up the finest quality. All the technological additions for room service air conditioning and other amenities are top-notch. They definitely have high-quality food And the concierge are well trained respectful and deliver with timely results. We had a closet door that was broken and we called our concierge and someone was there to fix it within 10 minutes. We had a similar situation with the lock on our front door of our room and they were here to replace the lock within 30 minutes. The only downsides were that our room smelled a little bit like cigar smoke and the smell did not leave for the entire week that we were there. Additionally, it was a bit disappointing that at such a high-end resort. It was hard to get smoothies or drinks like piña coladas made with real fruit. A number of the drinks still used syrup, which felt like a miss when you were in the tropics. The final area that the resort could improve is in the area of, customer service as the vast majority of their team were fantastic, but there were a few that did not seem very happy in their jobs and it showed how they lacked the ability to understand customer service. No place is perfect, but overall the Finest was truly the finest.
Aufenthalt von 5 Nächten im April 2024

8/10 – Gut

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is beautiful and CLEAN. The beach and the pools are fantastic.
Aufenthalt von 6 Nächten im April 2024

6/10 – Okay

Kimberly

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The check in process wasn’t the best. I had my 5 month old baby and 4 year old and was told I needed to wait 10 minutes and that turned to almost 2 hours waiting for my room to be ready. I was told I would be giving something to composite for my time lost and never received anything. Don’t think I would be returning which is a shame because this was my 2nd time in this resort in punta cana and I’ve stood in the same resort in Mexico as well.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Salvador, San Francisco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff are great really excellent people
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 2. Mai 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property. Staff was excellent, rooms were very clean and comfortable. Noise levels were minimal to non-existent. Beach was beautifully groomed, plenty of lounge chairs to choose from. Pools were very clean and comfortable. Food was fine, not exceptional but okay for the time we were there.
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 2. Mai 2024
Thank you for choosing to stay with us at Finest Punta Cana. We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

10/10 – Hervorragend

Karina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the service, all the staff very helpful
Aufenthalt von 3 Nächten im April 2024
Antwort von The Excellence Collection am 30. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Leonid, Brooklyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have no complaints at all. Great place!
Aufenthalt von 7 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 – Hervorragend

sarah Renee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is friendly and attentive. Very clean property.
Aufenthalt von 9 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. Keeping our grounds and facilities immaculate and well maintained and offering an outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

leslie square

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were warm, friendly and welcoming. Had a great time.
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Genesis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 – Hervorragend

Rozaliya

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing resort and beach. Will come back.
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Allow us to thank you for your positive review about Finest Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 – Hervorragend

Akbar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Allow us to thank you for your positive review about Finest Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 – Hervorragend

Phillip

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful visit
Aufenthalt von 5 Nächten im Januar 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 – Okay

Joseph

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was loud music every night that you could hear from the room.
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 26. Apr. 2024
Thank you for choosing Finest Punta Canas as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 – Hervorragend

Akrishon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was absolutely gorgeous and the staff were amazing. I could have stay there forever. The food was average, however. Even the food "shows" weren't anything impressive but nothing to complain about.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von The Excellence Collection am 26. Apr. 2024
Thank you for choosing Finest Punta Canas as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Marc Philip

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gorgeous property!
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 26. Apr. 2024
Allow us to thank you for your preference on Finest Punta Canas and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 – Gut

lei, Flushing

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food could be better And hot tub is needed.!
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 26. Apr. 2024
Thank you for choosing Finest Punta Canas as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Wenkai

Mit einer Gruppe gereist
Gut: Ausstattung
Best
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 25. Apr. 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 – Hervorragend

Tara Lynn

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our family stay at the Finest Punta Cana, amazing resort and amazing experience. Team Expedia was equally amazing in helping with our special request of two rooms beside one another and VIP access! We will be back!
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 24. Apr. 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 – Hervorragend

Lai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived on Thursday, and the staff wasn't friendly for the first few days. However, starting on Saturday, they were much nicer and friendlier. The food was good, considering we are pretty picky people. The resort offers pretty expensive amenities, such as a Nespresso coffee machine in the room, a comfortable bed, good snacks, and drinks. I would say it's a great spot for families with kids. For couples, I would recommend Excellence, which is actually connected to Finest. The resort is quite far from the city, and resort transportation is very expensive, costing $100 for drop-off and pick-up. We found Uber, which only cost $16 to go to the city. Coffee there are amazing!! Soda is better than USA too
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 24. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 – Okay

Delilah

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
During our five-day stay at the finest hotel, we were initially promised hand towels and champagne upon arrival, which were indeed provided. However, the experience took a downturn as the hotel failed to offer a comprehensive tour of the property, leaving us to navigate on our own. The pricing for resort excursions was exorbitant, but thankfully, booking through Viator and Expedia. Theme park was overly priced per person 250 usd more than universal. Now for check-in, despite reserving a king swim-up suite, we were allocated a room with two full beds infested with mold. After expressing our concerns and enduring the inconvenience of walking to the lobby in our jet-lagged state, we were relocated to a handicap room lacking a Jacuzzi, prompting another round of negotiations with the management.Despite being informed that the rooms were fully booked, persistence eventually secured us the desired accommodation the following day.Contrary to the listing,there was no provision of a free beach bag.However, the hotel staff exhibited exceptional friendliness, and the daily activities were enjoyable.A complimentary cabana was offered by the manager, yet conversations with other guests revealed that some received theirs without charge.The overall ambiance of the rooms was marred by a persistent mildew smell,detracting from an otherwise pleasant experience.While the hotel staff and amenities possessed commendable qualities, the condition of the rooms fell short of expectations. 3.5 rating
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 25. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 – Hervorragend

Ariana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved so much about this property. The food was amazing especially at the Shoji and the Le Petit! The staff there is also amazing special shout out to Alexis from the beach and Carmen from The Limbo bar. A very very special shout out to mártires who helps keep the beach clean. I will definitely be back. This vacation was just what I needed a beautiful escape.
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 28. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 – Gut

Meghann

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the cleanliness and the pools/beach. Didn’t love the food or the alcoholic beverages. Some staff was rude (Estrella at Melting Pot).
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 23. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Alyssa Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Finest was an amazing stay! We took our honeymoon here and was treated like Royalty. The food was great and the adults only pool was amazing. This is also An amazing stay for families. So many fun things to do during the day and great entertainment at night. The best food choices here were the Mexican restaurant, hibachi, Italian, and sushi. We would come back!
Aufenthalt von 6 Nächten im April 2024
Antwort von The Excellence Collection am 21. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 – Gut

Alberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
While the hotel itself was truly amazing, offering top-notch amenities and a stunning environment, the standout feature was undoubtedly the exceptional staff. Their service went beyond and above, ensuring a comfortable and memorable stay for all guests. However, I must caution against relying on the hotel's recommended activities. It seems that these suggestions may not be entirely trustworthy, potentially serving as a scheme to extract more money from visitors. Instead, I found that the activities available for purchase on the beach provided a more affordable and enjoyable experience. Not only were these beach activities cheaper, but they also offered a unique and authentic way to explore the local area. One important tip to bear in mind is to avoid sharing your credit card details with anyone other than the hotel staff. This precaution can help prevent any unwanted charges or fraudulent activities during your stay. By being cautious and selective with whom you trust your payment information, you can enjoy your vacation without unnecessary financial worries. In summary, while the hotel itself and its staff were exceptional, it's wise to explore alternative activity options on the beach to avoid potential schemes. Embracing the offerings available directly on the shores can lead to a more affordable and enriching experience, ensuring that your vacation memories are truly unforgettable.
Aufenthalt von 4 Nächten im März 2024
Antwort von The Excellence Collection am 15. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Prabash

Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

David Etienne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tranquille et belle plage entretenue Resto vraiment bon et de qualité
Aufenthalt von 9 Nächten im April 2024
Antwort von The Excellence Collection am 15. Apr. 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 – Hervorragend

Kenneth, Spring

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extremely friendly, we LOVED that we were welcomed at the entrance with champagne and our kids were welcomed with orange juice in champagne glasses. It really made our kids feel welcomed and included. Everyone was extremely friendly and service was great! The food at some of the restaurants wasn't the greatest but the steakhouse was surprisingly great.
Aufenthalt von 3 Nächten im April 2024
Antwort von The Excellence Collection am 15. Apr. 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 – Hervorragend

Marlon

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
El servicio excelente
Aufenthalt von 7 Nächten im März 2024
Antwort von The Excellence Collection am 12. Apr. 2024
En primer lugar, nos gustaría agradecerle por elegir Finest Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Reciba nuestros más cordiales saludos de The Excellence Collection.

10/10 – Hervorragend

Aaron, Schenectady

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed our stay. The staff were amazing, friendly, and hard working.
Aufenthalt von 8 Nächten im März 2024
Antwort von The Excellence Collection am 12. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 – Gut

Ainek

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful and relaxing resort but the food is not good
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 11. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs and bartenders are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food and beverages in every meal. Therefore, we can assure you that your constructive feedback has been taken by our team in order to keep standards and ensure your satisfaction. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Joelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really wonderful resort, staff are incredibly kind and helpful. I stayed on the "Excellence Club" side and it was perfectly quiet away from the hustle and bustle, but steps away to the action if we wanted. I appreciated all the accomodations they made throughout the time there and the service was wonderful. Food was pretty good, lots of vegan and vegi options which was nice!
Aufenthalt von 3 Nächten im April 2024
Antwort von The Excellence Collection am 10. Apr. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Finest Punta Cana and for taking the time to share this review with the Expedia community.We are pleased to hear from you that we were able to blow you away by our facilities and well-maintained resort, and the excellent fine cuisine we serve and there are plenty of vegetarian and vegan choices to choose from. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations. In terms of food, our staff is diligent about allergies and ask our guests some questions to know about their degree of allergic sensitivity or dietary restrictions to cook accordingly.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 – Hervorragend

Julie

Aufenthalt von 9 Nächten im März 2024
Antwort von The Excellence Collection am 30. Apr. 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 – Okay

Alicia Lisbet

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This place is for families with toddlers or babies, adults have little to no existent activities. This hotel is very americanized which if i go to another country i want to feel more of their culture. The restaurants have a dress code, even one of them turned us down because my husband did not have a collar shirt, when we vacation we typicaly don’t dress to impress, we just want to be comfortable. It was very annoying for them To be so strict about the dresscode when we had clothes on and decent clothes. The service wasnt the best, people wouldnt go to you, i had to go grab my mimosas everytime In the buffet and then they will expect tip. I much rather the experience that I had at mexico. The good things was the adult pool and the bartender wilson was amazing, it was the best part of the hotel. The massage was also amazing and of the best ones I have had. If you have little kids it seemed like a great option.
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 9. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 – Gut

mehul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice modern all inclusive. Nice resort for kids. The food was sub par. The restaurants do not take reservations and have long waits. This limits dining options at night and you may not be able to eat at a restaurant of your choice. This also takes away time from other activities.
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 9. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Igor, North Palm Beach

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property, nice rooms, great options for kids things to do. Restaurant service timeliness could be improved.
Aufenthalt von 6 Nächten im März 2024
Antwort von The Excellence Collection am 8. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Sara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
family friendly very close to the beach, not a long walk. pool / beach furniture clean / new Dining was ok. Food was decent. Need to work on reservations / managing groups. over all great experience
Aufenthalt von 5 Nächten im März 2024
Antwort von The Excellence Collection am 8. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Erin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only con for this property is that we wished our swim up room could access the swim up bar, unfortunately they did not connect in any way. Kinda a bummer. Also even being an excellence/finest member there were no staff walking around our decks/pool side rooms taking drink orders like in other Punta Cana/Mexico, all inclusive resorts we’ve been in.
Aufenthalt von 7 Nächten im März 2024
Antwort von The Excellence Collection am 8. Apr. 2024
Thank you for selecting Finest Punta Cana as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

8/10 – Gut

Slavica

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean, great property. Rooms are spacious. Lacking daily activities and food quality. Also staff hospitality is lacking. Otherwise we really enjoyed our stay.
Aufenthalt von 4 Nächten im März 2024
Antwort von The Excellence Collection am 8. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 – Hervorragend

Bria

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful the staff was so friendly and helpful. I would definitely recommend this luxury stay. I will be staying again.
Aufenthalt von 3 Nächten im März 2024
Antwort von The Excellence Collection am 4. Apr. 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as your vacation destination and for taking the time to share this review with the Expedia readers.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

6/10 – Okay

yifan

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im März 2024
Antwort von The Excellence Collection am 3. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

8/10 – Gut

Oybek

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von The Excellence Collection am 3. Apr. 2024
Allow us to thank you for your positive review about Excellence Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 – Hervorragend

Olena

Gut: Personal & Service und Zustand der Unterkunft
Best resort for families!
Aufenthalt von 8 Nächten im März 2024
Antwort von The Excellence Collection am 2. Apr. 2024
Allow us to thank you for your positive review about Finest Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 – Gut

Ana I González

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
La falta de empleado en los restaurantes. Todos los empleados q trabajan allí dan un trato excelente pero les falta tener más empleados .
Aufenthalt von 4 Nächten im März 2024
Antwort von The Excellence Collection am 1. Apr. 2024
Primero que nada, nos gustaría agradecerle por elegir Finest Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios, los cuales son muy importantes para nosotros porque nos ayudan a comprender mejor las áreas de oportunidad en las que podemos mejorar para brindar el servicio de primera clase que nuestros huéspedes merecen durante su estadia. Reciba nuestros más cordiales saludos de The Excellence Collection.

8/10 – Gut

Jamie Ranee, Centerville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is esthetically please…serene and pleasing. The only drawback is the food. Dining options/availability is not to our standards
Aufenthalt von 3 Nächten im März 2024
Antwort von The Excellence Collection am 1. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 – Okay

CAROLE

Gut: Sauberkeit
Aufenthalt von 7 Nächten im März 2024
Antwort von The Excellence Collection am 2. Apr. 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.