Außenpool, Cabañas (kostenlos), Sonnenschirme
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Bewertungen von Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia

Bewertungen

8.4

Sehr gut

725 von insgesamt 1408 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
349 von insgesamt 1408 Gästebewertungen haben eine Bewertung von 8 - Gut" "
169 von insgesamt 1408 Gästebewertungen haben eine Bewertung von 6 - Okay" "
86 von insgesamt 1408 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
79 von insgesamt 1408 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

8.6/10

Personal & Service

8.6/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kirsys melani

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Equipo Royalton Bavaro am 22. Jan. 2024
Estimada Kirsys melani,Nos gustaría principalmente agradecerle que haya elegido Royalton Bavaro Resort & Spa para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Sinceramente,

4/10 – Schlecht

Stefan

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Das Zinmer hat bessere Zeiten gesehen: Safe funktionierte erst nach Reparatur, die Waage weder vorher noch nachher, der Schrank ging aus dem Leim, die Kommode löste sich auf, Die Klimaanlage kühlte gut, es wurden aber alle Textilien feucht und es roch unangenehm, Da wir nur englisch als Fremdsprache beherrschen und kein Spanisch war die Kommunikation schwierig bis zu unfreundlich. Da wir sehr viel Seegrass am Strand hatten, war das Schwimmen im Merr nicht möglich und der Gestank hat uns nach 3 Tagen veranlasst in ein anderes Hotel umzuziehen.
Schrank geht aus dem Leim
Kommode lässt sich auf
Die ersten 10 Meter im Meer haben Seegrass als Wasser
Aufenthalt von 3 Nächten im Juli 2021

10/10 – Hervorragend

Digna Yolanda Sierra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a very safe feeling was more of a family resort very chill food could of been better for both buffet and restaurants
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Airelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was kind and outgoing. The room was clean and the resort provided daily housekeeping. The food was alright in the buffet. The steakhouse was delicious. The beach was clean and had plenty of seating.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Zaidoun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024

8/10 – Gut

Jaslyn Venice, East Meadow

Gut: Sauberkeit
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Wascar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Gloria Angelica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

6/10 – Okay

Jacquelin

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Overall the hotel was ok. The staff was extremely friendly which made the trip better. However the rooms were not the cleanest and had a strong mold smell. Looked outdated and very used. The towels were very old and worn out. The buffet area staff were very friendly but the place was very dirty. The tables and chairs always had food droppings on them. The floor was very slippery.I even saw roaches in the common area and even on the booth chairs more than once which I did bring to the waitress attention. They would not leave us alone from the moment we got there trying to sell us an upgrade to Diamond club. Would not recommend staying here.
Aufenthalt von 4 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Jacqueline,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

6/10 – Okay

Jamie

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
The shower in our suite would not turn on the rain waterfall head. We asked them twice to come fix it, it would hold for a half a shower when they fixed and then nothing. We finally gave up and just used the body handheld shower to which we had to crouch down to wash our hair. The staff on sight weren’t friendly. Some were. But the waiters and waitresses walked around like they hated their job. It definitely brought the mood down. The bartenders, again most of them just hated their job. I heard multiple people around the resort say this as well. Then the restaurants, they say is reservation free. However, every single night we had to be there for 5:30pm to lineup until 6-6:30 and then finally get a “reservation” for 7:30-8pm. The whole process was very disorganized. No one would give you a straight answer and it nearly caused fights in the lines with other restaurant goers. Finally one morning we decided to order room service since we’d had enough of the loud buffet, she said it was be an hour. still no food after an hour and a half. I finally called and asked where it was to which she told me they didn’t have any carts left today so they didn’t make our food. Said we could walk down and get our food but to give them 20 minutes to make it. I told them it was unacceptable not to call, not to tell us anything about just deciding not to make our food so I asked if the buffet was still open, no. Closed. She understood I was upset and eventually had food made 2 hours later
Aufenthalt von 6 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Jamie,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 – Hervorragend

Martha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place. No issues at all. Hotel staff Caesar was amazing ! Super friendly and beyond helpful.
Aufenthalt von 6 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Martha,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

REGINALD

Gut: Sauberkeit
It was not up to my standards. It was hit and miss. Overall was okay
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Reginald,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 – Hervorragend

JOLANTA

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
there was limited space to eat at restaurants, Steak house was never available, you could not reserve ahead, the Japanese was the only one you could make reservation and not very flexible, overall food at the buffet was very good and there was a lot of variety
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

yeraldy

Gut: Sauberkeit
Aufenthalt von 4 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Yeraldy,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Tyree R

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very polite and courteous. Very helpful and quick to respond. Will recommend and ask for Joselito next visit.
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Tyree,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

Marian, Montreal

Gut: Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Marian, If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 – Hervorragend

Marc-André

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time myself, my wife and our 2 children at the Royalton Bavaro resort in Punta Cana. Staff were friendly, food was excellent and offering alot of different options. We had the presidential suite that offered more than enough space for our family. We had a great vacation. A special thanks to our concierge, Joselito, who was a great help in making sure we had reservation for the excellent restaurants!
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Marc,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Dante

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had the best birthday of my life. Felt like a welcome home party
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Dante,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 – Gut

chelsea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great?
Aufenthalt von 5 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear chelsea,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

Charlotte

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and service are excellent. The rooms are clean and very nice. However if every room is designed like ours, it is not good for families with children because there is no privacy for shower or bathtub. Our room was very musty and damp. We went there to have a nice relaxing vacation but our first full day there every time we went in or out, we were bombarded by someone wanting to talk to us about the Diamond Club. Also, it was difficult to relax on the beach because of vendors coming around to sell their items. We enjoyed the lazy river and the pool areas were clean and very nice.
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Charlotte,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

8/10 – Gut

NINO

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Nino,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 – Gut

Erica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Recomendaciones hacer una disco real, tener mayor agilidad ser mas rapido en servicios, check in, reservas de restaurantes por ejemplo. Calidad de comida muy buena excelente
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Erica,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Maryorie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar para compartir en familia
Aufenthalt von 2 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Maryorie,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

John B

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Josalito, our concierge, was the BEST!! He navigated our stay, amenities, and dinner reservations daily! He was just amazing and truly made our stay, and vacation, memorable!
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear John,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Robert, West Townsend

Mit einer Gruppe gereist
Gut: Ausstattung
Our concierge Joselito, was absolutely phenomenal!!! He made sure our trip was memorable and checked in on us every day. This truly was an EXCELLENT Vacation!
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Robert,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Kimberley

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing stay , Joselito was amazing, he is the man and you go there look for him please this guy is great . We will be back soon just for him This stay was great and Esteban from reception. Thanks to housekeeping and all the staff in the resorts
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Kimberly,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Tamra Denise Lianne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was perfect we liked it. And thanks to joselito our concierge and the staff was perfect and everyone there was very happy to see you , I’ll be back
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Tamara,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

schikila

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This resort was amazing. The staff was awesome. The food was also pretty good. Id definitely recommend.
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Schikila,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Tanya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Tanya,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

Issac

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property was very nice, our room and the ocean water were beautiful, and I would even say all the staff were pleasant. However, some of the frustrating things we delt with were such turn offs we will not return. We had to request towels and toilet paper 4 times before they brought it to us, check in and out took almost an hour - each. The food was okay, but I would not say it was great and it was so Americanized I didn't feel like I was in Punta Cana. Also can't forget how the roof started leaking and I was getting rained on at the blackjack table :). Our driver said this was the best resort around and while it was beautiful resort - based on our experience we won't return and would likely go to another resort or part of the island.
Aufenthalt von 2 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Issac,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved, and we hope that you will give us the opportunity to change your perception of us.

10/10 – Hervorragend

Ellen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our bartender ruben and rosell was really great and our concierge Joselito .was perfecto .thanks to him we had a great vacation. He was always quick on time and answer to all our needs . Thanks to joselito
Aufenthalt von 4 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Ellen,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 – Gut

Karrousel

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Karrousel,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

alexis

Gut: Sauberkeit
Poor maintenance and rude staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 17. Apr. 2024
Dear alexis,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. Kindest regards,

8/10 – Gut

Julio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bien, sólo que la habitación nos la entregaron muy tarde
Aufenthalt von 2 Nächten im April 2024
Antwort von Royalton Bavaro am 14. Apr. 2024
Dear JulioYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

William Russell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great all inclusive experience. The dinning options were of high quality.
Aufenthalt von 7 Nächten im April 2024
Antwort von Royalton Bavaro am 14. Apr. 2024
Dear William RussellYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Angelica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Resort is super nice staff is nice. Wish the food was a bit better.
Aufenthalt von 3 Nächten im April 2024
Antwort von Royalton Bavaro am 14. Apr. 2024
Dear AngelicaYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Surendra

Gut: Sauberkeit
Aufenthalt von 7 Nächten im März 2024
Antwort von Royalton Bavaro am 14. Apr. 2024
Dear SurendraYour review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 – Gut

Luis Miguel

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Jasmine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Royalton Bavaro am 10. Apr. 2024
Dear Jasmine,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 – Hervorragend

Tanya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything about this resort is amazing. I truly enjoyed my experience
Aufenthalt von 1 Nacht im April 2024
Antwort von Royalton Bavaro Resort & Spa Team am 10. Apr. 2024
Dear Tanya,We would mainly like to thank you for choosing Royalton Splash Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 – Okay

James

Mit der Familie gereist
Gut: Sauberkeit
I appreciated most of the staff's attentiveness especially the individuals working at the beach. The property is mostly well kept except that the so-called children's areas could be better kept. The mini golf was fun, but the course is in terrible condition. I was also disappointed that the college "spring breakers" were allowed to bring alcohol and leave their glasses in the lazy river where children are supposed to be. It seemed that there was little control of that area. The food was mediocre at best- I was disappointed with the Zen restaurant experience after waiting for a late reservation - I would recommend avoiding it. And here's a wild idea, how about featuring a restaurant with local foods - after all you are in the Dominican Republic which is a country with a rich culinary tradition. Our room was clean and well stocked, although it needs a little updating - some of the cabinets have seen better days. One of the showerheads was also not working, but I was informed it would be repaired. Overall a decent experience.
Aufenthalt von 2 Nächten im April 2024
Antwort von Royalton Bavaro Resort & Spa Team am 8. Apr. 2024
Dear James,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced. We thank you for sharing your opinion with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 – Okay

odessa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Checkin process was terrible and what was promised was not delivered. Told we were gonna be on one side building 14 and was pushed to another building facing a road and the back of another building. Due to another customer extending their stay while others came and recorded rooms in other buildings with no issue.
Aufenthalt von 4 Nächten im April 2024
Antwort von Royalton Bavaro Resort & Spa Team am 8. Apr. 2024
Dear odessa,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

10/10 – Hervorragend

Beatriz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Royalton Bavaro Resort & Spa Team am 8. Apr. 2024
Dear Beatriz,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 – Gut

Holland

Aufenthalt von 4 Nächten im März 2024
Antwort von Royalton Bavaro am 29. Apr. 2024
Dear Holland,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

6/10 – Okay

Fikreta

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
This property catered to college kids during spring break. This was not very family friendly. There are no kids activities. Paid extra to select our room and did not get the room that I paid for. In order for me to get the refund, they gave me a contract to sign which stated I wasn't able to speak about the incident which I declined. We didn't let small inconveniences ruin our vacation but this is not somewhere I would return.
Aufenthalt von 5 Nächten im März 2024
Antwort von Royalton Bavaro Resort & Spa Team am 5. Apr. 2024
Dear Fikreta,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

6/10 – Okay

Ivey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Royalton Bavaro Resort & Spa Team am 5. Apr. 2024
Dear Ivey,Thank you for your feedback. We will be addressing your concerns.Cordially,

4/10 – Schlecht

Giselle

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Staff is rude and unpleasant. Food is mediocre at best. Hotel is nice and beach and pools were pleasant. Service is a high priority for me and I wouldn’t come back given the poor service and rude staff.
Aufenthalt von 7 Nächten im März 2024
Antwort von Royalton Bavaro Resort & Spa Team am 5. Apr. 2024
Dear Giselle,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 – Hervorragend

Atarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property
Aufenthalt von 2 Nächten im April 2024
Antwort von Royalton Bavaro Resort & Spa Team am 5. Apr. 2024
Dear Atarah,Your review of Royalton Bavaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

4/10 – Schlecht

harishchandra m

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
long wait to check in and upon being checked in another long wait as the clerk could not find rooms and the key machines kept going down several time.I specifically requested on line for our rooms to be in the same building but was told no such request was made.Then I was told to take one room for now and come back at 8 pm and if there was another room available I can have it. Again I waited for a while eventually i got my key activated.This went on since 2.00 pm upon arrival from a very long journey.Donald at the desk was very helpful in resolving this matter.He had to get authorization from the front desk manager several times as he appeared to be available every time.
Aufenthalt von 3 Nächten im März 2024
Antwort von Royalton CHIC Punta Cana Team am 5. Apr. 2024
Dear harishchandra m,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Kindest regards,

10/10 – Hervorragend

Greg, Narberth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Royalton Bavaro Resort & Spa Team am 5. Apr. 2024
Dear Greg,Thanks for staying with us. We appreciate your feedback!Sincerely,