Hotel Rugerero

« great place »

« Très bien situé et calme personnel serviable »

« Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. »

« Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’...

« Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not. »

« Nice getaway . It’s a perfect place for renewal. Not easy to get to however. »

« Le staff n'était pas d'une grande aide. Le petit-déjeuner n'était pas compris pour les 2 personnes de la chambre et la qualité laissait à désirer. Impossible de manger dans le jardin avec tous les animaux. Pas de vue sur le lac comme cela semble être indiqué. Je recommanderais uniquement cet endroit si vous souhaitez juste un endroit pour dormir, sans plus. »

« Home away from home »

« La chambre était propre et les personnels étaient très courtois »