First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager

Dear Elangovan, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We strive to provide the best possible stay for all our guests, and we regret that we did not meet your expectations during your visit. Your comments are valuable to us, and we will use them to make improvements where necessary. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Naomi, Thank you for your honest evaluation. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals. We are glad that you liked our location. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear MARYSOL, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Thank you so much for taking the time to do a review. Hope to see you again soon.

Thank you so much for taking the time for giving us review. Hope to see you again soon.

Dear Mirna, Thank you for your glowing review of Extended Stay America! We're delighted to hear that you enjoyed our clean and comfortable rooms, as well as the exceptional service provided by our staff. Your appreciation means the world to us, and we can't wait to welcome you back for another wonderful stay!Sincerely,Hotel Management

Dear Christina, Thank you for your positive feedback about Extended Stay America ! We're glad to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable environment for our guests is our top priority. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Thurston, Thank you for choosing to stay at Extended Stay America and for taking the time to share your feedback. We're glad to hear that our hotel's location was convenient for your work purposes. Providing a convenient and comfortable experience for our guests is always our goal. We appreciate your business and hope to welcome you back again soon for another pleasant stay.Sincerely,Hotel Management

Dear MICHIKO, We apologize for the inconvenience you experienced during your stay. Although we provide housekeeping service once a week, this can always be availed upon request at a nominal fee. Your feedback regarding the lack of daily room cleaning is concerning, and we will address this issue with our housekeeping team to ensure that our guests receive the level of service they expect. We regret any inconvenience caused by the need to request fresh towels, and we will work to improve our communication and service standards. Your satisfaction is important to us, and we appreciate your understanding. If there is anything else we can assist you with, please don't hesitate to reach out to our front desk staff. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Sergio, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management

Dear Bradley, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay. However, we are sorry for any discomfort caused in the room. Our front desk can help make your stay better. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Jing, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Stephanie, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear John, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience you encountered in your room due to the key system. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Larry, Thank you for reviewing your stay and for the generous words about our staff's exceptional services. Your kind comments for Luciano are highly appreciated. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Larry, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Guest, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear russel, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We are also sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Yanira, We apologize for the unacceptable treatment you experienced during your visit. Respectful and courteous service is paramount to us, and we deeply regret any humiliation caused by our team member's behavior. We're addressing this matter internally to ensure it doesn't happen again. Please accept our sincerest apologies for the unpleasant experience. We strive to provide exceptional service to all our guests, and we hope to have the opportunity to restore your confidence in us during your future visits. Thank you for sharing your concerns with us.Sincerely,Hotel Management