Châteaux à Sandia Mountain Wilderness

« Hôtel passable,endroit où il vente beaucoup et donc bruit dans aération de la chambre »

« Awful customer service, and was very condescending. Also charged me double what I would've paid online with Hilton Rewards. Booking with staff up front has always been a delight for me, and even helps with prices. The lady I had helping me during did not seem to like me, and seemed extra judgemental of my late night check in. »

« I’ve stayed at this property on multiple occasions through a deal we have with the company I work for but this time I booked through Expedia and I was given the worst service. I required a late check out after a meeting was moved. I’ve been able to do late checkout many times before without any issues or being charged but was told this time that I would be charged $75. Not sure if this is a new policy but the employee was very rude during the exchange. The construction was also incredibly loud...

« I usually appreciate Tru but his hotel in ABQ is very far from the usual standards of comfort of the others sisters locations of Tru hotels. First, staff is managed by Randi who has absolutly nothing to do with clients satisfaction. A intensive training to understand basics commercial behaviour seams necessary for this team... That's the first time I observe a no- solution manager in a Tru... Second, a gas station Maverick is just in front of the entrance and the hotel is just located at...

« Personnel mal aimable, meme pas un bonjour. Petit déjeuner inexistant. Literie sale. Matelas avec grosses tâches de sang. et des démangeaisons le lendemain »

« Accueil très agréable et souriant de Stéphanie. Hôtel récent et propre. Très bon petit déjeuner dans cadre agréable. Grand centre commercial et restaurants à proximité. »