Dear Tania, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Goh, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Mary, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear tan, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Yanmin, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us and will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear guest, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear C Y Daniel, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear C Y Daniel, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Angel, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Julia, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Feng, Thank you for taking the time to tell us about your experience at the Bellagio by MGM Shanghai. We are sorry that our restaurant operation time was not exceeded your expectaton. At Bellagio, we strive to create unforgettable luxury experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

尊敬的宾客，十分感谢您选择上海苏宁宝丽嘉酒店作为您的下榻之所并在百忙之中给予反馈。很抱歉的看到我们的服务未能达到您的期望，请允许我们向您致以最诚挚的歉意。 关于您所提到的客房设施以及前台服务没有达到您的期望，由此给您带来的不便，请允许我们向您致以最诚挚的歉意。我们的总工程师已经再次检查了该房间的情况，并正在采取适当的措施来解决所存在的问题。请您放心，我们一定加强对员工与客沟通技巧以及专业技能的培训，我们真诚地期待您能够再给予我们一次为您服务的机会，并亲自检验我们对您的反馈之高度重视，以及我们在追求宾客满意度上所做出的不懈努力。上海苏宁宝丽嘉酒店全体员工期待您的下次光临，祝愿您生活愉快！谨启

Dear Rotina Kar Pik, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. I am happy to hear that you enjoyed a wonderful stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Jorge, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Jorge, Thank you for taking the time to tell us about your experience at the Bellagio by MGM Shanghai. We are sorry to hear that our staff's English comunicaton skill and restaurant closure time did not meet your expectations; please allow us to express my sincerest apologies. At Bellagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Amy Kai Wa, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a wonderful stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

尊敬的宾客： 非常感谢您对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

尊敬的宾客： 非常感谢您一直以来对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

尊敬的宾客： 非常感谢您对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

尊敬的宾客： 非常感谢您一直以来对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

尊敬的宾客： 非常感谢您对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

Dear guest, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Guest Experience Director Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Sarah Guest Experience Director Bellagio Shanghai

尊敬的Yu Wei： 非常感谢您选择下榻上海苏宁宝丽嘉酒店并与我们分享您的体验。能够为您提供愉悦的入住体验，我们十分荣幸。 以高品质的服务与完善的设备为您缔造迷人、极致及真诚的体验是我们的承诺和持续努力的动力。我已经将您对酒店地理位置和设施的好评与团队一起分享，请相信，您的肯定与厚爱将激励我们努力为宾客创造更加温馨愉悦的入住体验。 再次感谢您给予我们宝贵的点评，期待您的下次光临。 至臻体验，岂止难忘！ 祝愿您生活愉快！ 谨启 Sarah 宾客体验总监 上海苏宁宝丽嘉酒店

We appreciate your good comments, and we will do better as much as we can, and could you give us more advises to help us improve in the future~ Wish u a wonderful night! Welcome visiting us back soon~

Thank you very much for your kind comments and we hope you enjoyed your stay in Bellagio Shanghai.

Thank you very much for your kind comments and we hope you enjoyed your stay in Bellagio Shanghai. We sincerely hope more suggestions and we can improve as more as we can.

尊敬的宾客： 非常感谢您对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nothing Short of Unforgettable! Sincerely, Sarah Guest Experience Director Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Guest Experience Director Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sarah Guest Experience Manager Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Guest Experience Manager Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sarah Guest Experience Manager

Dear Octavio, Thank you for taking the time to tell us about your experience at the Bellagio Shanghai. I am sorry that the cake did not meet your expectations; please allow me to express my sincerest apologies. At Bellagio, we strive to create unforgettable luxury experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Guest Experience Manager Bellagio Shanghai

Dear IAN M, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nothing short of unforgettable! Sincerely, Sarah Hu Guest Experience Manager Bellagio Shanghai

Dear Mun Yee Alice, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you had a nice stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. I am happy to hear that you had a nice stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, Thank you for taking the time to tell us about your experience at the Bellagio Shanghai. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies for the dirty plates and silverware in your room. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. I have already instructed our Executive Housekeeper to look into the problem accordingly. Once again, thank you very much for your feedback that will I am sure allow us to improve the quality of our services and products. I remain at your entire disposal and hope you will give us the opportunity to better serve you in the nearest future. Yours sincerely, Sarah Hu Guest Experience Manager Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Hu Guest Experience Manager Bellagio Shanghai

Dear guest, We very much appreciate your comments regarding your stay at the Bellagio Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Hu Guest Experience Manager Bellagio Shanghai