« Our stay was unfortunately below expectations.
The listing location was unclear â âNine Elmsâ is a street name, not a full address â which made it difficult for our driver to find the property. Communication could have been much better; phone calls went unanswered, and we were eventually told to message via WhatsApp. We waited over an hour before someone arrived with the key and showed us to the flat.
Only one key was provided for three adults, which made coordinating plans inconvenient. Upon...
« Room was great⊠but finding the location and check in process was a complete nightmare. I was told that I should have received an email with check in information before I arrived, I did not received this and no information on the Hotels.com booking that told me I needed to do this.
There is nothing on the building door that says you are at Charles Hope apartments. If you follow the directions from hotel.com they are wrong. If you look up Charles hope on google this is wrong.
The reception desk...
« Right on Streatham High St. Great location. No noise from the pub downstairs. I extended my stay, and I will be back when I need a Streatham place. Super clean. đ »
« Room was clean and had microwave fridge washing machine. Shower and toilet were clean. The bed mattress could do with changing as you could feel the springs in it. Entering the front door was tricky as there were no explicit instructions as to how to enter the code. Otherwise there was very good communication regarding the door codes and placement of keys. It was a good Expedia price and I would use again. Location is good as there are plenty of transport links and the locale has a variety of...