4/10
We stayed at this lakeside home for our honeymoon, drawn in by its beautiful location between Niagara on the Lake and St. Catharines. The views of Lake Ontario were stunning, and the location provided quick access to wineries, restaurants, and local attractions. Unfortunately, the condition and cleanliness of the home did not match the listing or the high price we paid.Upon arrival, the home was hot and muggy. The A/C wouldn’t cool below 72F, and the property manager suggested opening a sliding door but the screen didn’t fully close, allowing bugs in. The couches were visibly worn and discolored, making us uncomfortable without a blanket laid down first. Several sliding doors didn’t work, and the walls and floorboards were damaged.The outdoor hot tub cover was falling apart, and patio furniture had no cushions, only after our stay were we told they were in a closet. The kayaks were missing but delivered after we asked. Most concerning were the stained bed linens. We had to search the house to find clean enough sheets to sleep in, which was disappointing on our honeymoon.Though the property managers were communicative, the home was far from the luxurious experience we expected. We shared our concerns after the stay, and were told we should have reached out sooner, but these issues shouldn’t have existed in the first place. The home has potential, but it needs serious attention.
Brendan M.
Séjour de 3 nuits en mai 2025