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Bewertungen von Tollgate Hotel And Leisure

3.5 out of 5
Tollgate Hotel And Leisure
Ripon Road, Stoke-on-Trent, England

Bewertungen

8.0

Sehr gut

15 von insgesamt 38 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
14 von insgesamt 38 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 38 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 38 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 38 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.4/10

Personal & Service

8.8/10

Ausstattung

7.4/10

Zustand der Unterkunft

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Sarah am 2. Juli 2018
Thank you for taking the time to review your stay

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean, warm and friendly staff we also felt very safe
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Sarah Martin am 16. Feb. 2020
Thank you for your great feedback. We hope to see you again when your back in the area

10/10 – Hervorragend

Lee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Sarah Martin am 13. Feb. 2020
Thank you for taking the time to leave your review score.

8/10 – Gut

Torbjörn

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra och trevligt hotell lite utanför centrum .Familjärt
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Reception am 22. Jan. 2020
Thank you for your review with regards to your recent stay with us.

10/10 – Hervorragend

Graeme

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is the email sent - No response We stayed at Tollgate hotel on 12th October in room 208 after seeing the reviews and booking through expedia. It is one of the worst hotels and I stayed in and definitely not worth the £60+ I paid. Issues that we faced: It is suppose to be free wifi but we did not receive a code so could not use it. We were told on departure which was not acceptable Once the toilet flushed, it took over 20 minutes to refill to flush again - we were told on departure it is due to pumping your own water but this should be stated before booking. (I suffer with bowel problems but couldnt go as couldnt flush) The curtains didnt meet properly which means that not as much privacy - this is due to damaged rings not being taken off Some of the light bulbs didnt work and 1 didnt switch off overnight The bed was 2 singles pushed together which one was higher than the other and the pillows were as flat as a pancake We paid for breakfast but wasnt explained how it worked and what we got for our money When eating breakfast, noone came to check on us if the breakfast was ok and didnt clear our plates as they were more interested in talking and laughing in the kithcen. When I spoke to the duty manager, she did not seem shocked by some of the comments No
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019

10/10 – Hervorragend

Carina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2019
Antwort von Reception am 7. Sept. 2019
Thank you for taking the time to review us.

10/10 – Hervorragend

Alan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent accommodation.
Excellent accommodation, good food, drink, breakfast and service. The surroundings were also excellent.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Sarah am 30. Juli 2019
Thank you for taking the time to leave feedback. We value it very much and we are happy that you enjoyed your stay with us.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019
Antwort von Sarah am 30. Juli 2019
Thank you for taking the time to leave your rating. We appreciate the time it takes.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff, ................................................................
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Sarah am 30. Juli 2019
Thank you for taking the time to leave your rating and comment. We really do appreciate the time it takes to do this so thank you.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely large room, easily big enough for 5, staff were very helpful and went above and beyond
Aufenthalt von 1 Nacht im April 2019
Antwort von Sarah am 1. Mai 2019
Thank you for leaving the time to make this positive review. We hope to see you again in the future

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good quality, budget accommodation with an excellent breakfast available for a small extra charge. would stay again.
Aufenthalt von 1 Nacht im April 2019
Antwort von Sarah am 1. Mai 2019
Many Thanks for taking the time to leave a positive review. We look forward to welcoming you back when in the area again

6/10 – Okay

Dean

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The friendly atmosphere of the hotel and the assistance give by Staff. This is by far one of the better hotels my Wife and I have attended. I do not think that any of things could be bettered!
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Sarah am 14. März 2019
Many Thanks for your lovely feedback. We hope you are able to stay with us again.

8/10 – Gut

Mark

Gut: Personal & Service und Komfort des Zimmers
Close to M6 for trip north
Convenient and good value work location clise to M6.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Sarah am 14. März 2019
Many Thanks for taking the time to leave a postive review and rating

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comforatble room pleasant staff
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Sarah am 13. Jan. 2019
Many thanks for taking the time to review

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
trentham visit
good comfortable room with excellent value breakfast
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Sarah am 13. Jan. 2019
Thank you for taking the time to leave a positive review

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very friendly staff. The fitness centre well equipped with a lot of machines. Good location in Stoke close to the A50. Lots of Parking.
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Sarah am 13. Jan. 2019
Thank you for taking the time to leave your positive review.

6/10 – Okay

Christopher

Gut: Personal & Service
reflects the price!
Desk staff realy nice, WIFI very good but the food wasnt great, room a little dated and the sheets smelt like they hadnt been changed, or stored for some time
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
plesant stay
nice place
Aufenthalt von 1 Nacht im November 2018
Antwort von Sarah am 18. Nov. 2018
Thank you for taking the time to leave a review. We hope to see you again.

8/10 – Gut

Nhsdawn, Nottingham

Gut: Sauberkeit und Personal & Service
Did the job - bit basic and mattresses too soft for me. However I was in need of sleep and a shower plus a hot meal and that was what I got. Food was surprisingly good and not too expensive eithet
Aufenthalt von 1 Nacht im November 2018
Antwort von Sarah am 12. Nov. 2018
Thank you for taking the time to leave a review.

8/10 – Gut

Jenny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spacious room
Great family base for visiting Blackpool. Plenty of space in the room and amazing value for breakfast.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Sarah - Reception am 14. Okt. 2018
Thank you for your review. We hope to see you again when back in the area

10/10 – Hervorragend

robbie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic!
We were genuinely pleased with the Hotel. The check-in was smooth and very welcoming. The room was spacious and well presented. We stayed for 4 nights and will be returning and more so, will most definitely recommend!
Aufenthalt von 4 Nächten im Oktober 2018
Antwort von Sarah - Reception am 14. Okt. 2018
Thank you for your lovely review. We will look forward to welcoming you back

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff, clean room. Thanks!
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Sarah am 7. Okt. 2018
Thak you for taking the time to give your rating for us. Hope to see you again in the future

10/10 – Hervorragend

Verifizierter Reisender

A1
Excellent - no criticism at all
Aufenthalt von 1 Nacht im September 2018
Antwort von Sarah am 7. Okt. 2018
Thak you for taking the time to give your rating for us. Hope to see you again in the future

10/10 – Hervorragend

chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2018
Antwort von Sarah am 7. Okt. 2018
Thak you for taking the time to give your rating for us. Hope to see you again in the future

2/10 – Ungenügend

Teklesenbet, Nottingham

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is nice room but
Only Nice staff in restaurants no changing for bed sheets and shower water is very slow toilet flash is not good enough
Aufenthalt von 3 Nächten im August 2018
Antwort von Sarah am 9. Okt. 2018
Thank you for your feedback. The sheets on the beds do not get changed for a 2 night stay generally unless specifically requested byt the guest or they are clearly dirty to look at. The shower pressure and toilet flush was investigated and the plumber was called to check for any issues.

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Going To Alton Towers
Fantastic Staff
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Sarah am 7. Okt. 2018
Thak you for taking the time to give your rating for us. Hope to see you again in the future

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Business trip
not bad for a business trip
Aufenthalt von 3 Nächten im Juli 2018

8/10 – Gut

Jayne

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2018

6/10 – Okay

Dennis

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Motel or Hotel??
On arrival we were booked into a room by 1100pm had to move because of the noise from pump house- next room,they pump there own water. The room was tired and in need of refurbishment.Mid July with souring temperatures and no air conditioning we had to have the windows open but could not sleep for the noise from other guests sat on the veranda partying . This is really a Motel and not a Hotel. Will not be staying again and would not recommend.
Aufenthalt von 3 Nächten im Juli 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2018

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Bad Experience
I wasn't expecting a lot but I didn't expect to be eaten by bedbugs! If we were paying £30 per night I'd still have felt ripped off. At over £50 I was furious. In addition, we were told that a member of our party joining after 10pm wouldn't be able to check in. I had to take his key and wait up until he arrived. In short, I won't be staying again...
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Sarah Martin am 13. Juli 2018
Thank you for taking the time to leave a review. We are most confused by this as all our rooms are rigorously cleaned on a daily basis and no other guest has reported an incident such as this and neither did you on check out or throughout your stay. If you were so furious im sure you would have complained at reception which didnt happen. We are also unable to locate your booking as this review has been left anonymous. Our reception in the evening is also open untill 11pm and guests arriving after this are contacted and alternative arrangements are made so entry can be gained and this is also stated in our terms and conditions when a booking is made. Please if you would like to contact us so we can discuss your booking as this booking is completly untrue of the Tollgate and our facilities.

6/10 – Okay

Ju, Cheshire

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Close to Trentham Gardens
Lovely staff. Room very basic, not as advertised on Expedia site. Chose 3 beds but upon arrival informed not a 3rd bed in the room, that they would be in touch with Expedia about the photo used, it seemed that not first time this has happened. Staff set up a cot bed for me, not very comfortable but only stayed 1 night - I'd asked for upgrade but there was a wedding on. Lovely breakfast next morning.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Sarah am 12. Juli 2018
Thank you for your review.

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Sarah am 2. Juli 2018
Thank you for taking the time to review your stay