Hôtel Route Sunset Road, Kuta

"Service très professionnel, attentif au client. Piscine superbe. Suite très confortable. Plein d’attention pour le client "

"Belle chambre et petit déjeuner copieux. "

"Nice pool on the roof"

"Un magnifique hôtel avec un personnel fantastique. Nous avons adoré. Le site est remarquable. Excellents restaurants. En résumé, tout était parfait ! Nous y retournerons."

"Situé à ,"

"Merveilleuse villa (cliff villa with sea view), très bons restaurants et surtout un personnel très attentionné et compétent "

"Le personnel est vraiment très sympa - toujours souriants, polis, serviable …. L’hôtel a un accès direct à la plage et super bar de plage, des chaisel’gues sous le parasols et sous les arbres (mes préférés ) La plage laisse à désirer "

"All was good"

"❌ Very Disappointing Experience – Not the Hilton Standard Our stay at Hilton Bali Resort Nusa Dua was extremely disappointing and far below what we expect from a five-star Hilton property. From the beginning, the welcome was mediocre. On our first day, when we returned from an excursion in the evening, we found that our room had not been cleaned at all. Trash bins were full and had attracted ants, which were crawling throughout the room. Attempts to reach reception by phone were unsuccessful. When my son went to speak directly to the Duty Manager, her attitude was aggressive and inappropriate. Instead of apologizing, she suggested it might be our fault and spoke about conducting an “investigation,” which was unacceptable. Housekeeping eventually came, but the ant problem was not resolved. My 12-year-old daughter was very frightened, and I had to deal with the remaining ants myself. The following evening, a glass water bottle (the hotel provides drinking water in glass bottles) fell and shattered in the bathroom while my daughter was showering. Broken glass was everywhere, and she could not exit safely. Once again, reception did not answer for approximately 15–20 minutes. I had to collect the broken glass myself to make the bathroom safe and slightly injured myself in the process. Although the bathroom was cleaned the next morning, the cleaning was dangerously incomplete. Later, my son attempted to take a bath and felt glass fragments against his back when he sat in the b"